Hotel Night Audit / Guest Experience Host - Moxy Springfield

O'Reilly Hospitality Management LLC • Springfield, MO

2d • Onsite

About The Position

O’Reilly Hospitality Management, LLC is hiring a Hotel Night Audit / Guest Experience Host for the Moxy Hotel by Marriott in Springfield, Missouri. This role combines overnight hotel auditing with front-desk and guest-experience duties in Moxy’s social, bar-centered hotel environment. The host welcomes and assists guests, handles check-ins and check-outs, serves drinks, shares local recommendations, and helps create a lively and memorable guest experience.

The position is responsible for completing the nightly audit, balancing financial transactions, preparing reports, maintaining accurate guest and front-office records, and ensuring hotel systems are closed and ready for the next business day. The host also monitors overnight property activity, follows safety and security procedures, responds to guest needs, and prepares the front office for the morning shift. The role requires independent work overnight, availability for weekends and holidays, and schedules that may vary with business needs.

The position is primarily indoors in a hotel front-office and guest-service environment. It involves standing and walking for extended periods, frequent use of office equipment, and occasional lifting, carrying, pushing, or pulling. The role may also involve bending, stooping, reaching, and responding to emergencies. The environment may include varying noise levels, lighting, temperatures, and activity associated with a 24-hour hotel operation.

Requirements

• Strong leadership, management, organizational, and communication skills.
• Ability to identify and resolve problems efficiently.
• Excellent verbal and written communication skills.
• Ability to deliver results, multitask, and prioritize.
• Ability to work well with and motivate people with varied personalities while maintaining tact and diplomacy.
• Experience with relevant brand-specific property management systems (PMS).
• Computer skills, including Microsoft Word and Microsoft Excel.
• Ability to work independently and remain attentive and responsive during overnight hours.
• Availability to work overnight shifts, including weekends and holidays; schedules may vary based on business needs.
• Ability to stand and walk for long periods during a shift.
• Ability to use a computer, telephone, calculator, and other office equipment frequently.
• Ability to occasionally lift, carry, push, or pull items weighing up to 25 pounds; the posting also describes light work involving exertion of up to 40 pounds occasionally and up to 20 pounds frequently.
• Ability to bend, stoop, reach, and move throughout the front office, lobby, and other property areas.
• Ability to respond appropriately to emergencies and follow safety and security procedures.

Nice To Haves

• High school diploma or GED preferred.
• Previous hotel, front desk, guest-service, cash-handling, or Night Audit experience preferred.
• Two or more years of hospitality customer-service experience preferred but not required.

Responsibilities

• Provide warm, welcoming, professional guest service throughout the overnight shift in accordance with OHM and brand standards.
• Serve as a primary overnight contact for guests, assisting with check-in, check-out, reservations, room assignments, guest requests, and hotel information.
• Respond to guest questions, concerns, and service issues, resolving or escalating them as appropriate.
• Perform the nightly audit and balance and reconcile room charges, payments, adjustments, and other hotel revenue.
• Audit room rates, charges, postings, guest accounts, and financial transactions to identify and correct discrepancies.
• Process cash and credit-card transactions, balance cash drawers, maintain cash controls, and prepare deposits according to company procedures.
• Prepare, review, and distribute daily audit, financial, operational, and management reports.
• Complete Night Audit procedures and ensure hotel systems and records are closed and prepared for the next business day.
• Maintain accurate guest accounts, billing records, reservations, and front-office documentation.
• Monitor property activity overnight and follow safety, security, emergency, and incident-reporting procedures.
• Maintain awareness of occupancy, arrivals, departures, room status, special requests, events, and other operational information.
• Receive and process wake-up call requests and other overnight guest-service needs.
• Keep the front desk, lobby, and surrounding guest areas clean, organized, and welcoming.
• Communicate guest information, maintenance concerns, incidents, discrepancies, and outstanding issues to appropriate team members and leadership.
• Prepare the Front Office for the morning shift by completing reports, organizing materials, resetting systems, and supporting a smooth transition.
• Serve as a Guest Service Representative and provide appropriate supervisor-on-duty support within the scope of the position and hotel procedures.
• Protect confidential guest, team member, financial, and company information.
• Follow OHM policies and procedures, safety requirements, and hotel and brand standards.
• Attend and participate in required team meetings, training, and cross-training programs.
• Report to work as scheduled and on time, wearing the appropriate uniform and maintaining a professional appearance.
• Work cooperatively with team members and other departments to support hotel operations and guest service.
• Perform other duties assigned by hotel leadership.
• Embrace O’Reach, Green Team, OXH Experience, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.

Benefits

• 401(k) and Roth 401(k) with company match; full-time and part-time team members are eligible.
• Health, dental, vision, and life insurance.
• Paid time off, including paid parental leave.
• Growth potential and career advancement.
• Hotel and restaurant travel perks and discounts.
• Earned wage access through DailyPay beginning on day one.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED