Hotel Guest Experience & Bartender - Moxy Hotel Springfield
About The Position
O’Reilly Hospitality Management, LLC is hiring a Hotel Guest Experience Bartender for the Moxy Hotel by Marriott in Springfield, Missouri. The role is part of the Food & Beverage team, which supports cross-training and teamwork across Culinary, Front of House, and Banquet operations. Team members may learn new skills, work across business areas, support colleagues, and contribute to guest experiences. The bartender welcomes and assists guests, takes food and drink orders, prepares and serves alcoholic and non-alcoholic beverages, and handles payments. The position also involves preparing and maintaining the bar, cleaning equipment and glassware, monitoring inventory, using a POS system, and following company policies and applicable laws for responsible alcohol service. Scheduling may vary and can include nights, weekends, and holidays. The work is primarily indoors and involves significant standing or walking, with lifting and other physical activities.
Requirements
- Must be at least 21 years old.
- Certification to serve alcohol as required by state and local laws.
- Proficiency with Microsoft Office Suite, including Word and Excel.
- Strong leadership, management, organizational, and communication skills.
- Ability to resolve problems efficiently and deliver results.
- Excellent verbal and written communication skills.
- Ability to work well with and motivate a variety of personality types while maintaining tact and diplomacy.
- Ability to multitask and prioritize effectively.
Nice To Haves
- Prior bartending experience.
Responsibilities
- Welcome guests and verify their age before serving alcohol.
- Take and process food and drink orders, recommend menu items, answer questions, and maintain appropriate conversations with guests while anticipating their needs.
- Serve alcoholic beverages responsibly and comply with company, local, state, and federal regulations.
- Ensure food and drink items meet or exceed guest satisfaction.
- Prepare the bar for daily operations, including cutting fruit for garnishes and stocking supplies.
- Prepare and serve alcoholic and non-alcoholic beverages according to company recipes.
- Assemble bar dishwashers or compartment sinks and wash and sterilize glassware.
- Clean and maintain bar equipment and the bar area, including shelves, coolers, bins, mirrors, and floors.
- Maintain inventory of utensils, beer, wine, liquor, glassware, juices, waters, coffees, mixes, and roll-ups.
- Enter food and drink orders into the POS system; prepare, present, and receive payment for guest checks.
- Answer the telephone for call-in orders and other inquiries as needed.
- Maintain a bank balance and submit POS-verified cash drops.
- Follow company policies and procedures and obtain and maintain a liquor card if required by state law.
- Communicate with managers, co-workers, guests, and the public in a friendly and positive manner.
- Contribute to the O’Reach, OHX Experience, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.
- Perform other duties and responsibilities as required or requested.
Benefits
- 401(k) and Roth 401(k) with company match; full-time and part-time team members are eligible.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Life insurance.
- Paid time off.
- Paid parental leave.
- Growth potential and career advancement.
- Hotel and restaurant travel perks and discounts.
- Earned wage access through DailyPay beginning on day one.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
