Hotel Guest Experience & Bartender - Moxy Hotel Springfield

O'Reilly Hospitality Management • Springfield, MO

2d • Onsite

About The Position

The Hotel Guest Experience Bartender works on the Food & Beverage team at Moxy Hotel by Marriott in Springfield, Missouri. The role provides guest service while preparing and serving alcoholic and non-alcoholic beverages, processing food and drink orders and payments, and maintaining the bar and its supplies. OHM’s Food & Beverage team uses cross-training and teamwork across Culinary, Front of House, and Banquet operations, with opportunities to learn different areas of the business and support exceptional guest experiences.

The position requires friendly, responsible interaction with guests and compliance with company and applicable alcohol-service regulations. Scheduling may vary and include nights, weekends, and holidays. The work is primarily indoors and involves significant standing or walking, a range of physical activities, and lifting up to 40 pounds occasionally, with lifting over 40 pounds possible on occasion.

Requirements

• Must be at least 21 years old.
• Certification to serve alcohol as required by state and local laws.
• Proficiency with Microsoft Office Suite, including Word and Excel.
• Strong leadership, management, organizational, and communication skills.
• Ability to resolve problems efficiently and deliver results.
• Excellent verbal and written communication skills.
• Ability to work with and motivate a variety of personality types while maintaining tact and diplomacy.
• Ability to multitask and prioritize effectively.
• Ability to perform the stated physical activities and physical requirements, including significant walking or standing and lifting.

Nice To Haves

• Prior bartending experience is preferred.

Responsibilities

• Welcome guests and verify their age before serving alcohol.
• Take and process food and drink orders, suggest menu items, answer questions, and maintain appropriate conversations while anticipating guest needs.
• Serve guests responsibly in accordance with company and local, state, and federal regulations, and ensure food and beverages meet or exceed guest satisfaction.
• Set up the bar for daily operation, including cutting garnishes and stocking supplies.
• Prepare and serve alcoholic and non-alcoholic beverages according to company recipes.
• Assemble bar dishwashers or compartment sinks and wash and sterilize glassware.
• Clean and maintain bar equipment and areas, including shelves, coolers, bins, mirrors, and floors.
• Maintain inventory of utensils, beer, wine, liquor, glassware, juices, waters, coffees, mixes, and roll-ups.
• Enter orders into the POS system; prepare and present guest checks and receive payment.
• Answer the telephone for call-in orders and other inquiries as needed.
• Maintain the bank balance and submit POS-verified cash drops.
• Follow company policies and procedures and obtain and maintain a liquor card if required by state law.
• Communicate in a friendly, positive manner with managers, coworkers, guests, and the public.
• Contribute to the O’Reach, OHX Experience, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety cultures.
• Perform other duties and responsibilities as required or requested.

Benefits

• 401(k) and Roth 401(k) with company match; full-time and part-time Team Members are eligible.
• Health, dental, vision, and life insurance.
• Paid time off, including paid parental leave.
• Growth potential and career advancement.
• Hotel and restaurant travel perks and discounts.
• Earned wage access through DailyPay from day one.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed