Front Desk Agent

Horseshoe Bay Resort • Huntsville, AL

13d

About The Position

As a Guest Services Agent, you greet and register guests and check them out of the hotel, supporting outstanding guest service and financial profitability. The role includes completing guest registration and checkout, answering questions about the hotel and local area, promoting hotel services and facilities, resolving guest concerns, and handling guest messages.

Responsibilities

• Greet guests and complete registration, including entering and retrieving information in the computer, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and ensuring guests know where their rooms are or are accompanied by a bell person.
• Assist guests with checkout by ensuring rooms and services are correctly accounted for; use the point-of-sale system; handle money; process credit and debit cards; accept and record different forms of payment; convert foreign currency; make change; and process gift certificates and cards.
• Maintain thorough knowledge of hotel information, including room categories, rates, packages, promotions, the local area, and other product information, and answer guest questions and inquiries.
• Use upselling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Handle guest complaints, conduct research, and resolve and negotiate solutions to achieve guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed