Front Desk Agent

StepStone Hospitality • Pittsburgh, PA

13d

About The Position

The Front Desk Agent oversees daily front desk operations, including guest check-ins and check-outs, and assists guests. The role generates and distributes reports for management review, responds professionally and efficiently to guest inquiries, concerns, and special requests, and maintains a clean, organized, and welcoming front desk area. Other duties may be assigned.

Requirements

• Proficient with computer systems.
• Strong communication and interpersonal skills.
• Ability to handle difficult situations and maintain professionalism.
• High school education preferred; relevant training and experience required.
• Previous experience in a hotel environment preferred.

Nice To Haves

• Experience with Hilton brand systems.
• Previous experience in a hotel environment.
• High school education.

Responsibilities

• Oversee daily front desk operations, including check-ins, check-outs, and guest assistance.
• Generate and distribute necessary reports for management review.
• Address guest inquiries, concerns, and special requests with professionalism and efficiency.
• Maintain a clean, organized, and welcoming front desk area.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED