Front Desk Agent

Horseshoe Bay Resort • Owings Mills, MD

13d

About The Position

A Guest Services Agent greets and registers hotel guests and checks them out, supporting the hotel's efforts to deliver outstanding guest service and financial profitability. The role includes completing guest registrations, handling check-outs and payments, answering questions about the hotel and local area, promoting hotel services, resolving guest concerns, and relaying messages. Other job-related duties may be assigned by the associate’s supervisor. The description excludes non-essential and marginal functions, and the Company may change it at its discretion. The role does not create an employment contract; associates remain at-will.

Responsibilities

• Greet guests and complete registration, including entering and retrieving information in the computer, confirming guest information and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and directing guests to their rooms or arranging bell-person assistance.
• Assist guests with check-out, ensuring rooms and services are correctly accounted for; use the point-of-sale system; handle money; process credit and debit cards; accept and record payments; convert foreign currency; make change; and process gift certificates and cards.
• Maintain thorough knowledge of hotel information, including room categories, rates, packages, promotions, the local area, and other product information, and answer guest questions and inquiries.
• Use up-selling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Handle guest complaints, conduct research, and negotiate solutions to achieve guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed