Part Time- Desk Agent -7pm to 3am

Concord Hospitality Enterprises • Jacksonville, FL

13d

About The Position

The Front Desk Agent serves as a key point of interaction for hotel guests and is responsible for providing a proactive, responsive, caring, and hospitable guest experience. The role involves assisting guests professionally, addressing concerns, handling payments and guest communications, sharing information about the hotel and its programs, and coordinating with other departments. The posting describes the position as part-time and lists a work schedule of 7 a.m. to 3 p.m.; the title also references 7 p.m. to 3 a.m. The posting requires fully open availability and prior hotel experience. The wage is $16 per hour. PRP experience is preferred.

Requirements

• Fully open availability.
• Prior hotel experience.

Nice To Haves

• Experience with PRP.

Responsibilities

• Assist guests efficiently, courteously, and professionally.
• Maintain a high level of service and hospitality.
• Promptly and effectively address guest concerns or issues and ensure they are resolved to the guest’s satisfaction in a timely manner.
• Post guest charges, collect payments, and follow required cash-handling procedures.
• Handle guest mail and messages while respecting privacy and professionalism.
• Learn and communicate knowledge of the hotel brand and programs, including travel programs and special offers.
• Communicate guest comments and concerns to other departments and management.
• Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Benefits

• Competitive wages.
• Medical, dental, and vision plans for eligible full-time associates.
• Life insurance for eligible full-time associates.
• Short-term and long-term disability options for eligible full-time associates.
• 401(k) options for eligible full-time associates.
• Tuition assistance for eligible full-time associates.
• Discounted room rates at Concord-managed hotels for eligible full-time associates.
• Training and development opportunities.
• Career advancement opportunities.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed