Front Desk Agent

Westgate Resorts • River Ranch, FL

9d • Onsite

About The Position

As a Front Desk Agent at Westgate River Ranch Resort & Rodeo, you are the face of the resort and help create memorable experiences for guests and owners. You provide a warm welcome, friendly assistance, and exceptional service from arrival through departure, while helping ensure a smooth and enjoyable stay. You are expected to demonstrate Westgate's core values of Passion, Integrity, and Work Ethic in every interaction and support daily resort operations.

Requirements

• High school diploma, GED, or equivalent experience.
• Strong attention to detail and excellent organizational skills.
• Proficiency with Microsoft Office and general computer operations.
• Excellent verbal communication skills, both in person and over the phone.
• Ability to work independently with minimal supervision.
• Sound judgment and professionalism when interacting with guests, owners, and Team Members.
• Basic math skills and experience handling cash and maintaining accurate records.
• Strong customer service skills and a positive, welcoming attitude.
• Availability to work weekends, holidays, and flexible schedules as business needs require.
• Valid driver's license.
• Ability to occasionally lift and carry 10–25 pounds, with or without reasonable accommodation.
• Must pass a background check and drug test and provide proof of eligibility to work in the United States.
• Must uphold Westgate Resorts' standards of professionalism, safety, integrity, and exceptional guest service.
• Applicants who smoke or use tobacco products will not be considered, except where prohibited by law.

Responsibilities

• Manage guest registration, including check-in, check-out, computer use, and key issuance.
• Answer telephone and courtesy calls promptly, professionally, and courteously.
• Provide guests and owners with information about local activities, dining options, attractions, and resort amenities.
• Share information about the Vacation Interval (VI) program and confirm reservations as requested.
• Dispatch guest requests to appropriate departments, including Housekeeping and Engineering, and follow up to ensure completion.
• Maintain and update service request databases and operational records.
• Organize files and databases and complete accurate data entry and filing.
• Handle petty cash transactions and maintain accurate banking records.
• Encourage guests and owners to complete the "Your Opinion Counts" (YOC) survey.
• Assist with additional Front Desk duties as assigned to support daily resort operations.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Paid vacation, sick, and personal time.
• Paid holidays.
• 401(k) with company match.
• Daily Pay access to earned income.
• Pregnancy, parental leave, and adoption assistance.
• Wellness programs.
• Flexible spending accounts.
• Tuition assistance.
• Military leave.
• Employee Assistance Program (EAP).
• Life, disability, accident, critical illness, and hospital insurance.
• Pet insurance.
• Discounts on hotels, cruises, resorts, restaurants, entertainment, and more.
• Low-cost gym membership.
• Annual scholarship of up to $40,000 for one eligible dependent of a current Team Member.
• Career growth and advancement opportunities.
• Community involvement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED