Front Desk Agent

Auberge Collection•Dallas, TX

13d

About The Position

The Front Desk Agent is a key member of the front office team, delivering a seamless, welcoming guest experience from arrival through departure. The role supports daily hotel operations by managing check-ins and check-outs, handling reservations, and meeting guest needs efficiently and professionally. The position contributes to smooth operations, service standards, and guest satisfaction goals. The Knox, Auberge Collection is a new hotel in Dallas’s Knox Street area, scheduled to debut in 2026. It will feature 140 guest rooms and suites, four dining and drinking venues, event spaces, and a Wellbeing by Auberge concept. Auberge Collection is a portfolio of hotels, resorts, residences, and private clubs, with 30 properties. The employer is The Knox Hotel Employer LLC, part of Friedkin, a privately held family of global brands.

Requirements

At least 1 year of experience in a similar hospitality or customer service role.
Strong interpersonal and communication skills.
Ability to manage multiple tasks efficiently in a fast-paced environment.
Familiarity with hotel management systems and basic computer skills.
Strong attention to detail and accuracy in financial transactions.
Professional, guest-focused attitude and problem-solving abilities.

Responsibilities

Welcome guests with a professional, warm, and personalized greeting.
Manage guest check-in and check-out procedures, including registration, billing, and system updates.
Verify guest information, payment methods, and reservation details while protecting accuracy and confidentiality.
Assign rooms according to reservation details, guest preferences, and availability, and communicate special requests to relevant departments.
Handle reservations, modifications, and cancellations in the hotel property management system and document updates.
Provide information about hotel amenities, services, policies, operating hours, and on-site offerings.
Respond to guest inquiries in person, by phone, and through digital communication channels.
Resolve guest concerns and service issues, escalating to supervisors when appropriate.
Coordinate with housekeeping, maintenance, and other departments to prepare rooms, fulfill requests, and meet service timelines.
Process credit card and cash payments, adjustments, and charges to guest accounts accurately.
Balance the cash drawer and complete end-of-shift reports in accordance with financial procedures.
Maintain an organized, documented front desk, including logs, shift notes, and guest request tracking.
Relay messages between guests and internal departments accurately and promptly.
Monitor lobby activity and proactively assist guests as appropriate.
Follow hotel safety and security procedures, including emergency response protocols when required.
Support front office operations during high occupancy, assist teammates, and adjust priorities as needed.