Front Desk Agent
Treasure Island Beach Resort•Treasure Island, FL
About The Position
The Front Desk Agent creates a welcoming first impression for guests, owns each interaction, and represents the company. The role combines guest service with procedural and administrative duties, including addressing and diffusing conflict or tension. A strong candidate demonstrates patience, enthusiasm, and poise while accommodating guests’ needs. Candidates selected for employment are subject to post-offer employment, motor vehicle, and criminal background checks.
Requirements
- High school diploma or GED.
- Previous customer service experience.
- Exceptional interpersonal skills.
- Excellent written and verbal communication skills.
- Time-management and organizational skills.
- Conflict-resolution experience.
- Patience and good listening skills.
Responsibilities
- Greet arriving guests and make them feel welcome.
- Recognize repeat guests, VIP status, and loyalty.
- Administer check-ins and check-outs.
- Provide front desk services to guests.
- Assign rooms and perform administrative duties.
- Deliver mail and messages.
- Process guest payments.
- Coordinate with bell service and staff management.
- Provide guests with information, including transportation and restaurant advice.
- Accommodate general and unique guest requests.
- Diffuse conflict or tense situations and handle guest opportunities.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)
- Short-term disability
- Free associate parking
- Free meal for every shift worked
- 25% discount in resort outlets
- Hotel discounts with OPL
- Friends and family discount
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
