Front Desk Agent

Schulte Hospitality Group • Baton Rouge, LA

13d

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join its team. The organization emphasizes hospitality, respect, authenticity, prioritizing stakeholder needs, and making a positive impact. The role supports hotel front desk operations and guest service, including welcoming and checking in guests, assisting with inquiries, handling cash and guest information appropriately, and maintaining an organized front desk.

Requirements

• At least one year of experience in Front Desk Operations.
• In-depth knowledge of hotel front desk operations.
• At least a high school education.
• Basic computer skills.
• Ability to communicate effectively verbally and in writing.
• Ability to exceed the expectations of guests and team members.
• Excellent time management skills.

Responsibilities

• Greet guests upon arrival and provide personal recognition.
• Review daily arrival lists and assist with preparing and assembling welcome amenities.
• Escort VIPs to their rooms and check them in prior to arrival.
• Answer telephone calls within three rings, respond to questions, or transfer calls as needed.
• Manage the issued bank, count it at the beginning and end of the shift, complete cash drops according to procedures, and report cash overages or shortages to management.
• Keep the front desk area clean and organized.
• Assist with lobby activation as needed.
• Follow proper procedures when handling guest personally identifiable information (PPI).
• Follow check-in and check-out checklists and retrieve necessary identification documents and payment upon guest arrival.
• Attend promptly to guest needs and inquiries.
• Perform other duties as assigned to meet business objectives.

Benefits

• Daily Pay, allowing associates to get paid today for work today.
• Free telemedicine and virtual mental health care access for all associates starting on day one.
• Multiple health insurance and life insurance options.
• 401(k) plan with company match.
• Paid parental leave.
• Paid time off for eligible associates under company policy.
• Holiday pay.
• Pet insurance.
• Employee Assistance Program.
• Discounts through Schulte Savings Marketplace on event tickets, electronics, gym memberships, and more.
• Flexible work environment and opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED