Front Desk Agent

MCR • Corpus Christi, TX

14d • $13 - $14

About The Position

The Front Desk Agent ensures guests have a friendly arrival and departure experience and addresses their needs and requests in a timely, efficient, and hospitable manner. The role includes greeting guests, using their names when possible, supporting guest satisfaction, handling challenging situations with urgency and hospitality, maintaining knowledge of hotel features, amenities, rates, and promotions, and supporting hotel groups and events. Agents answer incoming calls using the approved greeting, receive and record incoming mail according to the daily shift checklist, and contact guests after check-in to confirm that their room is satisfactory and their needs are met.

All team members are expected to help maintain clean, organized, and safe front- and back-of-house areas, including pitching in with guest rooms and public spaces as needed. The position requires accurate and timely completion of operational checklists and shift handover reports, wearing a clean approved uniform and nametag, and communicating and collaborating professionally with coworkers. The role may also involve other job-related duties assigned by an authorized person.

Requirements

• Must be at least 18 years of age.
• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work effectively in stressful, high-pressure situations.
• Must listen to, understand, clarify, and resolve concerns raised by coworkers and guests.
• Must communicate information and ideas clearly and effectively in English.
• Must have a desire to serve guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel needs.
• Must arrive and clock in on time, follow scheduled break procedures, clock out at the scheduled shift end unless directed otherwise, and provide sufficient notice for call-outs as directed by a supervisor.
• Must be able to stand or remain stationary for 3–4 hours at a time; operate computers and office equipment; perform data entry and 10-key operation; use a telephone; manipulate objects, handles, tools, and controls; bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds; move throughout the hotel and rooms; and inspect details at close and long range.
• Must be able to work in an environment with usually moderate noise, including ringing phones and frequent communication.
• Must be able to read, write, understand, and communicate effectively in English.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly upon arrival and throughout their stay, using their names whenever possible.
• Contribute to guest satisfaction and handle challenging guest situations with hospitality and a sense of urgency.
• Maintain knowledge of hotel facilities, amenities, room rates, and promotions, and support awareness of hotel groups and events.
• Answer incoming calls with friendly service using the approved greeting.
• Check guests in and out efficiently and contact guests after check-in to confirm their room is satisfactory and address additional needs.
• Receive and note incoming mail as required by the daily shift checklist.
• Keep front- and back-of-house workspaces clean, organized, and safe, and help clean guest rooms and public spaces as needed.
• Complete operational checklists accurately and at designated times, and prepare accurate, timely shift handover reports.
• Wear a clean, approved uniform and nametag and maintain grooming standards.
• Communicate and collaborate professionally with team members and perform other job-related duties as assigned.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance available after 30 days of employment for full-time team members
• Dental insurance available after 30 days of employment for full-time team members
• Vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed