Front Desk Agent
About The Position
General Hotels Corporation is seeking a friendly, professional, and hospitality-driven Front Desk Agent to create memorable first impressions and deliver exceptional guest experiences from check-in to check-out. The role involves assisting guests, resolving concerns, and providing information and service that support a positive hotel experience. Available shifts are 7:00 AM–3:00 PM, 3:00 PM–11:00 PM, 11:00 PM–7:00 AM, and 9:00 PM–5:00 AM. Both part-time and full-time positions are available for all shifts. The hotel is managed by General Hotels Corporation, a Midwest-headquartered hotel management company with a history of providing guest service since 1962.
Requirements
- Previous customer service experience is required.
- Strong communication and interpersonal skills.
- Professional appearance and a positive attitude.
- Ability to multitask in a fast-paced environment.
- Strong organizational and problem-solving abilities.
- Basic computer proficiency and phone skills.
- Strong attention to detail and accuracy.
- Ability to work flexible schedules, including weekends and holidays.
- Reliable attendance and a strong work ethic.
Nice To Haves
- Previous hotel or hospitality experience is preferred, but not required.
Responsibilities
- Welcome guests with a friendly and professional attitude.
- Complete guest check-ins and check-outs efficiently and accurately.
- Answer phone calls, emails, and guest inquiries promptly.
- Assist guests with reservations, room requests, and special accommodations.
- Process guest payments and maintain accurate billing records.
- Handle guest concerns professionally and work toward positive resolutions.
- Maintain accurate guest information and room assignments.
- Provide information about hotel amenities, services, and local attractions.
- Collaborate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction.
- Maintain a clean, organized, and guest-ready front desk environment.
- Follow company policies, brand standards, and operational procedures.
- Support overall hotel operations as needed.
Benefits
- Medical, dental, and vision insurance options.
- Company-paid life insurance.
- Company-paid telemedicine.
- Supplemental life insurance.
- 401(k) with company match.
- Earned Wage Access (On-Demand Pay).
- Hotel room discounts.
- Company-paid Employee Assistance Program.
- Perks through Benefit Hub.
- Generous time off package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
