Front Desk Agent
About The Position
The Front Desk Agent is the welcoming face of the resort and helps ensure guests feel valued and cared for from arrival onward. The role provides exceptional customer service, handles guest check-ins and check-outs, responds to inquiries, and works to resolve concerns professionally and empathetically. The agent also shares information about local attractions, dining, and hotel amenities, coordinates with other departments to support a seamless guest experience, maintains an organized front desk, and accurately processes cash and credit card transactions. The position is at Eden Roc Miami Beach, an oceanfront resort in Miami Beach, Florida. Applicants should be available to work flexible schedules, including evenings, weekends, and holidays. Davidson Hospitality Group describes its work as a collaborative hospitality environment and offers a benefits program for team members and their families. Pre-employment drug testing and a background check are required; the company participates in E-Verify.
Requirements
- Previous experience in a customer service role, preferably in a hotel or hospitality environment.
- Excellent communication and interpersonal skills.
- Previous cash handling experience.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Proficiency in computer systems and knowledge of hotel property management software.
- Outstanding organizational and multitasking skills.
- Availability to work flexible schedules, including evenings, weekends, and holidays.
- High school diploma or equivalent.
Responsibilities
- Provide exceptional customer service and create a positive first impression for guests.
- Handle guest check-ins and check-outs accurately and efficiently.
- Respond promptly to guest inquiries and resolve issues or complaints professionally and empathetically.
- Provide recommendations and information about local attractions, dining options, and hotel amenities.
- Collaborate with other departments to support seamless guest experiences.
- Maintain a clean and organized front desk area.
- Accurately handle cash and credit card transactions.
- Demonstrate attention to detail and a proactive approach to guest satisfaction.
Benefits
- Multiple tiers of medical coverage
- Dental and vision coverage
- 24/7 Teledoc service
- Free maintenance medications
- Pet insurance
- Hotel discounts
- Tuition reimbursement
- Paid time off, including vacation, sick, bereavement, and holidays
- 401(k) match
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
