Front Desk Agent

Horseshoe Bay Resort • Nashville, TN

11d

About The Position

Full- and part-time Guest Services Agents are responsible for greeting and registering guests and delivering exceptional customer service throughout their stay. The role supports the hotel's efforts to provide outstanding guest service and financial profitability by handling guest arrivals and departures, responding to inquiries, and resolving issues.

Responsibilities

• Greet guests and complete the registration process, including entering and retrieving information in the computer, confirming guest information and room rates, selecting rooms, coding electronic keys, promoting marketing programs, and providing welcome packets.
• Assist guests with checkout by ensuring rooms and services are correctly accounted for, using the point-of-sale system, handling money, processing credit and debit cards, and accepting and recording different forms of payment.
• Maintain thorough knowledge of hotel information, including room categories, rates, packages, promotions, the local area, and other general product information; answer guest questions and inquiries.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Handle guest complaints, conduct research, and resolve and negotiate solutions to support guest satisfaction.
• Receive, enter, retrieve, and relay messages to guests.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed