Front Desk Agent

MCR • Dowell, MD

10d • $15 - $16 • Onsite

About The Position

The Front Desk Agent ensures guests have a friendly arrival and departure experience and addresses their needs and requests in a timely, efficient, and hospitable manner. The role includes greeting guests, using their names when possible, handling challenging situations with hospitality and urgency, maintaining knowledge of hotel amenities, supporting awareness of hotel events, and answering incoming calls with the approved friendly greeting. Agents efficiently check guests in and out and contact guests after check-in to confirm their rooms meet expectations and identify any additional needs. They maintain current knowledge of room rates and promotions and receive and record incoming mail according to the daily shift checklist.

Team members help maintain clean, organized, and safe hotel spaces, and may assist with cleaning guest rooms and public areas as needed. They complete operational checklists accurately and on time, prepare accurate and timely shift handover reports, wear a clean approved uniform and nametag, and communicate and collaborate professionally with colleagues. The role may also include other job-related duties assigned by an authorized supervisor.

The position requires standing for extended periods, operating computers and other office devices, handling and moving supplies weighing up to 25 pounds, and moving throughout the hotel and its rooms. The work environment typically has moderate noise, including ringing phones and frequent communication. English reading, writing, comprehension, and communication skills are required. The schedule may vary and include evenings, nights, weekends, and holidays.

Requirements

• Must be at least 18 years old.
• Have a positive, can-do attitude and willingness to learn.
• Be able to understand and follow established guidelines and procedures.
• Work effectively in stressful, high-pressure situations.
• Effectively listen to, understand, clarify, and resolve concerns raised by guests and coworkers.
• Communicate information and ideas clearly.
• Have a desire to serve all guests.
• Be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Read, write, understand, and communicate effectively in English.
• Meet the physical requirements, including standing for 3–4 hours at a time; operating computers and office machinery; performing data entry and 10-key operations; manually handling objects and controls; bending, stooping, crouching, lifting and transporting supplies up to 25 pounds; moving throughout the hotel; and visually inspecting details at close and long range.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly on arrival and throughout their stay, using their names when possible.
• Contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
• Maintain knowledge of hotel features, amenities, rates, and promotions, and support awareness of hotel groups and events.
• Answer incoming calls using the approved friendly greeting.
• Keep workspaces clean, organized, and safe; assist with cleaning guest rooms and public spaces as needed.
• Complete operational checklists accurately and at designated times each shift.
• Prepare accurate, timely shift handover reports.
• Wear the approved clean uniform and nametag and maintain professional grooming.
• Communicate and collaborate clearly and professionally with team members.
• Check guests in and out efficiently and contact guests after check-in to confirm their room is satisfactory and address additional needs.
• Receive and record incoming mail as required by the daily shift checklist.
• Arrive on time, follow clock-in/out and break procedures, and provide sufficient notice when calling out.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed