Front Desk Agent
About The Position
As a Front Desk Agent, you are the first point of contact for hotel guests, providing warm, professional service throughout their stay. You handle check-in and check-out, reservations, guest inquiries, and concerns. Your friendly demeanor and attention to detail help create a welcoming and seamless guest experience. This role reports to the Front Office Manager or Front Office Supervisor. A front desk agent career can lead to opportunities such as front office supervisor, front office manager, or other hotel operations management roles. Applicants should have a combination of education and experience; hotel experience is a plus. The role requires eligibility to work in the United States, effective English communication, the ability to perform the physical activities required for the position with or without reasonable accommodations, and flexibility to work evenings, weekends, and holidays if needed. HVMG describes its culture as a “Culture of Excellence” and highlights career growth across its nationwide portfolio. The posting states that it is not an exhaustive list of duties and should not be construed as a contract.
Requirements
- A combination of education and experience.
- Eligible to work in the United States.
- Ability to read, write, and communicate effectively in English.
- Ability to sit, stand, bend, kneel, and lift as required, with or without reasonable accommodations.
- Availability to work a flexible schedule, including evenings, weekends, and holidays if needed.
- A warm, professional demeanor that reflects HVMG’s Culture of Excellence.
Nice To Haves
- Hotel experience.
Responsibilities
- Provide guests with a warm welcome and assistance throughout their stay.
- Check guests in and out.
- Answer guest inquiries and provide information about hotel services and local attractions.
- Handle reservations and address guest concerns.
Benefits
- Flexible scheduling.
- Access to up to 40% of earned wages before payday through PayActive.
- Paid Time Off (PTO) and paid holidays.
- Medical, dental, and vision benefits.
- 401(k) with a guaranteed 4% match and no vesting period.
- Exclusive hotel and food and beverage discounts.
- Career growth opportunities across HVMG’s nationwide portfolio.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
