Front Desk Agent

Tandem Hospitality Group•Longmont, CO

13d•Onsite

About The Position

The Front Desk Agent provides quality guest services, including registration and check-out, PBX operations, and mail and message service. The role requires accuracy with daily accounting procedures and consistent use of hospitality standards, including making eye contact, smiling, speaking first, engaging in polite conversation, and using guests’ surnames. The position is located at Hotel Longmont in Longmont, Colorado, and reports to the Director of Rooms.

Requirements

High school diploma or equivalent.
Six months to one year of related experience and/or training.
Ability to read, analyze, and interpret procedure manuals.
Ability to solve practical problems and interpret instructions provided in written, oral, diagram, or schedule form.
Ability to operate the Property Management System, capture email, and use the PBX system.
Accountability for balancing the daily shift bank, maintaining organization, and demonstrating quality service.
Regularly stand, walk, and communicate while performing job duties.
Occasionally lift and/or move up to 25 pounds.

Responsibilities

Consistently provide a high level of customer service.
Conduct pre-assignment of hotel rooms, including VIPs, repeat guests, packages, and special requests.
Check hotel guests in and out in a confident, professional, and friendly manner.
Answer phone calls promptly and knowledgeably, providing complete and accurate information.
Complete all items on the appropriate checklist by the end of the shift.
Follow the established key control policy.
Follow proper credit policies and verify the credit limit report.
Submit lost and found articles with a completed lost and found report.
Maintain knowledge of the immediate area, services, attractions, and events, and assist with concierge services.
Maintain knowledge of fire and emergency procedures.
Open, secure, and balance the daily shift bank, including counting and verifying cash, check, and credit card transactions occurring while on duty.
Monitor room availability throughout the day.
Review the hotel’s daily selling status using the yield management system.
Coordinate with other departments to ensure hotel services support guest satisfaction.
Perform other duties as directed, requested, or deemed necessary by management.