Events Manager Jobs

About The Position

Requirements

• High school diploma or GED and 1–2 years of experience in event management or a related professional area; alternatively, a two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and at least 1 year of experience in event management or a related professional area.

Responsibilities

• Prepare event documentation and coordinate with Sales, property departments, and customers throughout pre-event, event, and post-event phases.
• Ensure events proceed smoothly by following procedures, collaborating with employees, and maintaining accuracy.
• Greet customers during events and hand off event details to the Event Operations team for execution.
• Ensure billing accuracy and review bills with clients before processing final bills.
• Manage group room blocks and meeting space for assigned average to large-sized groups.
• Identify operational challenges and work with property staff and customers to resolve them or develop alternatives.
• Apply judgment to incorporate current trends in event management and design.
• Act as the liaison between the field salesperson and customer throughout the event process.
• Participate in customer site inspections and assist with sales as needed.
• Solicit feedback from property departments to improve the Event Planner’s experience.
• Deliver and encourage excellent customer service, set a positive example in guest relations, and empower employees to provide strong service.
• Communicate event details verbally and in writing to customers and property operations, and remain visible and available to customers throughout the process.
• Oversee customer experiences from file turnover through the post-event phase and handoff back to Sales; follow up with customers after events.
• Handle guest problems and complaints, suggest alternatives, and use feedback and judgment to improve the customer experience.
• Interact with guests to obtain feedback on product quality and service levels, and emphasize guest satisfaction and continuous improvement in departmental meetings.
• Ensure hourly employees understand expectations and parameters for event activities.
• Conduct and lead formal pre-event and post-event meetings for assigned groups, and facilitate other meetings as needed.
• Assist with the sales process and revenue forecasting for customer groups.
• Upsell products and services throughout the event process.
• Forecast group sleeping rooms and event revenue, including catering and audiovisual revenue.
• Review comment cards and guest satisfaction results with employees; observe employee service behaviors and provide feedback to individuals or managers.
• Assist with developing and implementing corrective action plans and use experience to improve service performance.
• Perform other duties as assigned to meet business needs.