Events Manager

Marriott•Nashville, TN

10d•$56,000 - $72,000

About The Position

The Events Manager prepares event documentation and coordinates with Sales, property departments, and customers to provide consistent, high-level service before, during, and after property events. The position primarily handles events of average complexity and ensures seamless transitions from Sales to event service and back to Sales. The Events Manager also looks for opportunities to increase revenue through upselling and enhancements. The role manages event logistics and operations, supports customer service throughout the event lifecycle, leads event-related meetings, coordinates with Sales and Marketing, and contributes to employee service performance. It also involves managing group room blocks and meeting space, forecasting room and event revenue, resolving operational challenges, reviewing billing with clients, and following up with customers after events.

Requirements

High school diploma or GED and 1–2 years of experience in event management or a related professional area; alternatively, a two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and at least 1 year of experience in event management or a related professional area.

Responsibilities

Prepare event documentation and coordinate with Sales, property departments, and customers throughout pre-event, event, and post-event phases.
Ensure events proceed smoothly by following procedures, collaborating with employees, and maintaining accuracy.
Greet customers during events and hand off event details to the Event Operations team for execution.
Ensure billing accuracy and review bills with clients before processing final bills.
Manage group room blocks and meeting space for assigned average to large-sized groups.
Identify operational challenges and work with property staff and customers to resolve them or develop alternatives.
Apply judgment to incorporate current trends in event management and design.
Act as the liaison between the field salesperson and customer throughout the event process.
Participate in customer site inspections and assist with sales as needed.
Solicit feedback from property departments to improve the Event Planner’s experience.
Deliver and encourage excellent customer service, set a positive example in guest relations, and empower employees to provide strong service.
Communicate event details verbally and in writing to customers and property operations, and remain visible and available to customers throughout the process.
Oversee customer experiences from file turnover through the post-event phase and handoff back to Sales; follow up with customers after events.
Handle guest problems and complaints, suggest alternatives, and use feedback and judgment to improve the customer experience.
Interact with guests to obtain feedback on product quality and service levels, and emphasize guest satisfaction and continuous improvement in departmental meetings.
Ensure hourly employees understand expectations and parameters for event activities.
Conduct and lead formal pre-event and post-event meetings for assigned groups, and facilitate other meetings as needed.
Assist with the sales process and revenue forecasting for customer groups.
Upsell products and services throughout the event process.
Forecast group sleeping rooms and event revenue, including catering and audiovisual revenue.
Review comment cards and guest satisfaction results with employees; observe employee service behaviors and provide feedback to individuals or managers.
Assist with developing and implementing corrective action plans and use experience to improve service performance.
Perform other duties as assigned to meet business needs.