Event Manager Jobs

About The Position

Requirements

• NFL experience in a large stadium or arena setting.
• High school diploma or equivalent.
• At least three years of event management, event operations, and/or event supervisory experience.
• Experience hiring, developing, motivating, and retaining quality staff.
• Ability to develop and grow customer relationships.
• Ability to work in a team-oriented management environment and independently.
• Ability to manage multiple priorities, complex situations, a diverse employee team, and client requirements on an ongoing basis.
• Ability to take initiative, prioritize competing assignments, and manage deadlines effectively.
• High proficiency and full functionality in Microsoft Office applications and ability to use office management technology effectively.
• Professional and articulate, with sound independent judgment and discretion.
• Ability to work nights, evenings, and holidays as needed, with a flexible schedule.
• Required licensing may depend on state and local laws and regulations and may be required before employment.

Nice To Haves

• Facilities management, military, or law enforcement experience.
• Previous payroll, billing, and scheduling experience.

Responsibilities

• Supervise day-to-day event operations and staffing at an assigned client site.
• Manage event supervisors and staff, including hiring and selection, scheduling, payroll, training, coaching, development, support, discipline, and terminations.
• Build, improve, and maintain effective relationships with clients and employees.
• Coordinate support services to manage the client site, meet or exceed financial and operational goals, and provide quality customer service.
• Ensure required reporting and contract compliance requirements are met.
• Communicate event issues regularly to the client and maintain communication with the direct manager about client concerns, employee performance, guest complaints, injuries, and other important matters.
• Handle escalated security issues and emergency situations appropriately.
• Communicate staffing needs and assist recruiters with identifying, interviewing, and hiring candidates.
• Develop staff technical and professional skills through coaching, counseling, discipline, training, performance evaluations, and recognition.
• Communicate policies, company announcements, and job openings through an updated READ file at each site.
• Meet contractual scheduled hours while minimizing unbilled overtime.
• Coordinate or conduct site-specific, client-specific, and annual refresher training, and meet corporate training standards.
• Develop and maintain operational procedures and current site-specific post orders for emergency reference.
• Manage uniforms, equipment, supplies, and vehicles, including inventories and maintenance checklists.
• Communicate proactively with clients, meet regularly, address issues, provide security and technical expertise and solutions, and ensure customer satisfaction.
• Use ABI and WinTeam for scheduling, billing, and reporting, and interpret reports to support business management.
• Enforce company policies in handbooks, executive memos, and the company portal.
• Attend client and security meetings and event walk-throughs.
• Ensure staff are properly debriefed and prepared for each event.
• Prepare and distribute event post orders to assigned employees.
• Ensure compliance with labor laws, including required rest and meal periods and check-in/check-out procedures.
• Model and enforce the Grooming and Appearance Policy.
• Create venue dot maps, deployment sheets, show grids, and related materials.
• Complete and submit paperwork, including incident reports and workers' compensation filings, and provide event files to the direct manager.
• Oversee core staffing and key-position succession, and monitor scheduled personnel and shifts.
• Facilitate timely event invoicing, follow up with clients on payment, and investigate and address invoicing or payment impediments with the Finance Manager.

Benefits

• Medical, dental, and vision insurance.
• Basic life, AD&D, and disability insurance.
• Company 401(k) plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrues at 3.08 hours biweekly; unused vacation is paid out only where required by law.