Event Manager Jobs

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Hiring Event for Retail Associate Manager 12th June FITCHBURG | John Fitch Bilingual: Fluent - Spanish, Portuguese, CreolHwy

Arch Telecom•Fitchburg, MA
•$17 - $19•Onsite
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About The Position

Arch Telecom is a national Wireless Preferred Retailer with over 200 retail stores across the U.S. Since 1993, they have been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, they consistently deliver the solutions and service their customers demand. The Retail Associate Manager (RAM) works as part of a Retail Team to bring the brand to life, embodying the brand and Arch Telecom’s Core Values. RAMs are brand ambassadors who create energy and excitement around products and services, thriving in a fast-paced fun environment where customer needs are the first focus. They immerse themselves in meaningful connections with customers by building new and deepening existing relationships. They continuously work to build expertise in uncovering customer needs and have a passion to educate, demonstrate, and recommend device and service solutions. This role is a learning role where you will be expected to work with your team to build required skills and assist the Retail Store Manager in all operational duties.

Requirements

  • Be at least 18 years of age
  • High school degree or GED
  • Ability to stand for long periods of time
  • Ability to lift objects weighing up to 25lbs
  • Reliable transportation
  • Full Time (40 hours)
  • Bilingual: Fluent - Spanish, Portuguese, Creole/Haitian

Nice To Haves

  • Leadership
  • Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment
  • Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues
  • Being effective with operational, financial and performance management
  • Amazing communication skills, to your team and customers
  • Prior wireless sales experience

Responsibilities

  • Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty.
  • Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
  • Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store.
  • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
  • Guide customers through their purchasing experience with thoughtful questions, informative answers, and sharing expertise.
  • Assist Retail Store Manager in daily operations and coaching.
  • Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate coverage, plans, services, and device/account inspection, review, and troubleshooting.
  • Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources.
  • Build relationships with and partner with employees across channels, including business and customer service to collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
  • Successfully identify and handoff small business leads.
  • Develop strong peer relationships where all are accountable for the company’s success.
  • Be willing to have a good time while providing first-class customer experience.

Benefits

  • Employee Stock Ownership Program (ESOP)
  • Competitive hourly pay
  • Bonus earnings
  • Automatic raises when reaching attainable milestones
  • Exciting opportunities for career advancement
  • A culture of care & excellence
  • Health Benefits for Full Time Employees

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

High school or GED

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