Event Manager Jobs

About The Position

Requirements

• Active DoD Top Secret/SCI clearance.
• U.S. citizenship.
• 8570 IAT-2 certification (Security+).
• Bachelor’s degree and 2 or more years of IT systems support experience, or high school equivalent and 5 or more years of IT systems support experience.
• Experience troubleshooting physical and virtual servers, Storage Area Networks (SAN), software applications, firmware, network security, Systems Center Operations Manager (SCOM), and SolarWinds.
• Skills in network monitoring tools, outage management, ticket management, and trouble ticket management.
• At least 5 years of related experience is listed in the job qualifications.

Nice To Haves

• ITIL Foundation certification or experience with ServiceNow.
• Working knowledge of NAGIOS and Dynatrace.
• Strong analytical and decision-making abilities.
• Exceptional written and verbal communication skills.
• Previous experience at USCENTCOM or in the CENTCOM area of responsibility.
• VMware Certified Professional (VCP).
• Systems Center Operations Manager (SCOM) exam.
• Proficiency in Microsoft Office products, including Project, SharePoint, Outlook, Word, and Excel.

Responsibilities

• Identify network and service outages, escalate issues to appropriate agencies, and facilitate resolution.
• Use network monitoring tools including SolarWinds, Splunk, SCOM, NAGIOS, and Dynatrace to monitor network health.
• Submit and manage incident tickets in ServiceNow.
• Prepare and deliver reports, email notifications, and briefs using tools such as MS Office Suite, MAVEN, and SharePoint.
• Coordinate and lead service restoration across the enterprise and across technical disciplines.
• Collaborate with subject matter experts and technicians on preventive maintenance strategies, monitoring posture, and event management response procedures.
• Monitor server-based change actions for effects on network and system performance.
• Execute notification procedures for Standard, Normal, and Emergency Changes listed in the Forward Schedule of Change SharePoint portal.
• Manage digital wall displays with monitoring tools and network presentations.
• Manage Data Center Expert for temperature monitoring.
• Perform troubleshooting, change, rollback, or fix actions as appropriate.
• Research and resolve user issues through direct customer contact by telephone and walk-in support.
• Monitor Exchange system servers, including Outlook Web access for offsite personnel.
• Monitor and assure Virtual Desktop Interface availability so end users can log on without issues or delays.
• Provide monitoring, management, and status reporting for USCENTCOM-managed networks and services.
• Maintain detailed reports and communicate critical updates to key stakeholders.
• Support systems administration, operations, maintenance, and support for USCENTCOM networks, servers, storage, applications, firmware, and network security.

Benefits

• 401(k) with company match.
• Comprehensive health and wellness packages, including medical, dental, and vision plan options.
• Professional growth opportunities, including paid education and certifications.
• Paid vacation and holidays.
• Paid time off plans that may include vacation, sick and personal time, paid parental leave, military leave, bereavement leave, and jury duty leave.
• Short- and long-term disability benefits, life insurance, accidental death and dismemberment coverage, personal accident coverage, critical illness coverage, and business travel and accident insurance.
• Full flex work weeks where possible.
• Internal mobility support and career opportunities.