Event Success Manager - Canada Remote

EventMobi

12d • Remote

About The Position

EventMobi is hiring a remote Event Success Manager based in Canada who can accommodate Eastern time working hours. In this role, you will act as a strategic advisor to professional event planners and marketers at large corporations and associations, helping them adopt EventMobi technology and deliver successful events. You will lead onboarding, strategy sessions, technical product training, and relationship-building to help customers realize value from EventMobi products.

The role manages full-service event contracts and multiple concurrent events across the complete event lifecycle, from planning and event builds through live execution and post-event follow-up. You will work with Customer Support, Product, AV, Sales, and Account Management teams to coordinate requirements, resolve issues, and improve customer outcomes. You will monitor customer health and success metrics, maintain account and project records in HubSpot and internal tools, and share customer feedback to improve products and processes. Occasional evening or weekend work and travel may be required for live event support.

EventMobi is a remote-first event technology company serving customers worldwide. The company provides remote-work hardware and collaboration software, benefits, paid time off, stock options, and opportunities to meet coworkers in person during the year. Remote workers must have a safe, comfortable, ergonomic, private and quiet workspace, as well as reliable internet with at least 30 Mbps download speed.

Requirements

• At least 5 years of hands-on experience planning or coordinating professional B2B events, such as conferences, trade shows, corporate meetings, or association events; internal company events alone do not meet this requirement.
• Demonstrated experience using event technology, such as registration platforms, event apps, or virtual event platforms.
• Familiarity with Cvent, Eventbrite, Bizzabo, Hopin, or similar event technology is required.
• Genuine interest in technology and its impact on the events industry.
• Strong written and verbal communication skills, including the ability to translate technical concepts for non-technical event organizers.
• Strong organizational skills, including the ability to manage multiple projects, document thoroughly, and follow through consistently.
• An empathetic, problem-solving mindset and commitment to delivering good client outcomes.
• A safe, comfortable, ergonomic, private, and quiet workspace for remote work.
• Reliable internet connection capable of video calls, with at least 30 Mbps download speed.
• Ability to accommodate Eastern time working hours.

Nice To Haves

• Two-year college diploma or four-year degree in hospitality or events management.
• Experience with HubSpot, Salesforce, or other CRMs.
• Previous experience supporting customer onboarding for technical products or SaaS platforms.
• Experience working directly with clients or attendees.

Responsibilities

• Serve as a trusted partner and strategic advisor to professional event planners and marketers at large corporations and associations.
• Help customers implement event technology and execute successful events.
• Lead customer onboarding, strategy sessions, and relationship-building to drive product adoption and value.
• Deliver hands-on technical product training that prepares customer teams to execute events using the platform.
• Manage full-service event contracts end-to-end and oversee multiple concurrent events with varying scopes, timelines, and complexity.
• Lead project management across the event lifecycle, from planning and build through live execution and post-event follow-up.
• Collaborate with Customer Support, Product, AV, and Sales to coordinate requirements, resolve issues, and deliver seamless event experiences.
• Monitor customer health and success metrics, identify risks early, and drive adoption, retention, and long-term success.
• Conduct regular customer touchpoints, including strategy sessions and quarterly reviews.
• Maintain accurate account, project, and communication records in HubSpot and internal tools.
• Support live events as needed, including occasional evenings, weekends, or travel for on-site or hybrid event support.
• Share customer feedback and improvement ideas with internal teams.

Benefits

• Stock options.
• Dental, health, and life benefits.
• Mental health consultations through Green Shield Health Inc.
• Three weeks of vacation.
• One week of sick days.
• Three summer days off.
• Birthday holiday.
• Opportunities to meet coworkers in person throughout the year.
• Top-of-the-line hardware and collaboration software for remote work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed