Customer Success Manager Remote - Germany

Sungrow Europe

9d • Remote

About The Position

The Customer Success Manager will build and nurture trusted, long-term relationships with customers and partners across Germany. The role supports adoption of Sungrow’s clean-energy solutions, including PV inverters and energy storage systems, and helps customers get the most from the company’s offerings. Acting as the primary contact for German customers, the manager will take a proactive, commercially minded approach, identify opportunities to grow partnerships, and independently advance customer needs in a dynamic, fast-paced environment. The role is home-office based and involves regular visits to customers and partners across Germany, as well as occasional travel across the DACH region.

Requirements

• Around 2 years of experience in the renewable energy industry, ideally with knowledge of the German market.
• A degree in Electrical Engineering, Electrical & Electronic Engineering, or comparable technical or business studies.
• Strong communication and commercial skills.
• A proactive, hands-on mindset and the ability to work independently in a fast-paced environment.
• Confident use of Microsoft Office.
• Willingness to travel regularly within Germany and occasionally across the DACH region.
• A valid class B driving licence.
• German and English language proficiency at C1 level.

Nice To Haves

• Knowledge of the German renewable energy market.
• CRM knowledge.

Responsibilities

• Build and nurture long-term relationships with customers and partners across Germany.
• Accelerate adoption of Sungrow’s clean-energy solutions, including PV inverters and energy storage systems.
• Serve as the go-to contact for German customers and help them get the most from Sungrow’s offerings.
• Identify opportunities to grow customer and partner relationships.
• Work independently to move customer needs forward.
• Visit customers and partners regularly across Germany.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level