Customer Success Associate (Temporary, Remote)

CoinLedger•St. Louis, MO

7d•Remote

About The Position

CoinLedger is hiring 1–2 seasonal Customer Success Associates to join its remote Customer Experience team. The role involves working directly with users to help them succeed with CoinLedger’s cryptocurrency tax reporting software, becoming an expert on the company’s products, troubleshooting user issues, and contributing to customer support processes and product improvements. The team is distributed, and applicants must be able to work in a U.S. time zone. The position pays $20 per hour, requires at least 30 hours per week across at least four days, including at least one weekend day, and runs from December 7, 2026, through April 16, 2027. It is a temporary, paid contractor position and may offer college credit where applicable.

Requirements

Excellent written and verbal communication skills.
Fluency and proficiency in English.
Customer service experience, preferably in remote customer service roles.
A track record of success in remote roles and the ability to manage one’s schedule and responsibilities independently.
Knowledge and experience with cryptocurrency or blockchain.
High responsiveness to customer requests.
A positive attitude and a desire to help people.
An entrepreneurial mindset, bias toward action, and ability to work in a fast-paced environment.
Technical aptitude, curiosity about technical solutions, and ability to adapt quickly to new digital products.
Availability for at least 30 hours per week across at least four days, including one weekend day.
Ability to work in a U.S. time zone.

Nice To Haves

Interest or knowledge in cryptocurrency, computer science, and technology.
Interest or knowledge in tax or accounting, especially cryptocurrency tax.
Interest in gaining experience in the technology or software industry.
A track record of succeeding in remote work environments.

Responsibilities

Welcome new users and provide responsive support through Intercom, including reading and answering customer queries by chat and email.
Help retain customers and support product growth by ensuring users continue using the CoinLedger ecosystem.
Represent the voice of the user in product development by sharing customer-informed feedback and suggestions with the team.
Help optimize customer service processes.
Understand user issues, empathize with customers, and help them overcome difficulties with the software.
Maintain customer relationships and manage customer expectations.
Escalate bugs and software improvement suggestions to engineering using Slack, Linear, and other tools.