Customer Success Associate

Ghost•Los Angeles, CA

14h•Onsite

About The Position

Ghost is an inventory distribution platform and operating system for modern retail trade, partnering with brands to help them understand and route inventory globally. The company is backed by venture firms including L Catterton, Cathay Innovation, Union Square Ventures, Equal Ventures, and Eniac, and has offices in Los Angeles and New York. Ghost is hiring a Customer Success Associate to join its Sales team and manage a portfolio of strategic supplier partners. The role leads supplier onboarding and inventory integration, ensures inventory is accurately merchandised and available on the Ghost platform, and coordinates with Wholesale Sales to maximize supplier performance. It is a highly cross-functional position requiring strong organization, attention to detail, and a research-driven approach to pricing and inventory decisions. The position is onsite at Ghost's Los Angeles (Mid-City) office. Total compensation ranges from $72,500 to $80,000, with actual compensation varying according to relevant experience, knowledge, skills, and abilities.

Requirements

At least 2 years of experience in customer success, account management, wholesale, or a related role.
Strong organizational skills and exceptional attention to detail.
Ability to research and compare pricing and data to support sound decisions.
Excellent verbal and written communication skills, including experience liaising with external partners.
Proficiency in Excel or Google Sheets and comfort working across multiple systems and platforms.
Ability to manage multiple priorities and deadlines in a fast-paced, dynamic environment.
Bachelor's degree preferred, or equivalent practical experience.

Nice To Haves

Bachelor's degree, or equivalent practical experience.

Responsibilities

Manage an assigned portfolio of strategic supplier partners as their primary point of contact.
Lead supplier onboarding and inventory integration onto the Ghost platform.
Work with suppliers to onboard new supply into the system and ensure a smooth, timely process.
Support wholesale order management from placement through fulfillment.
Research and compare supplier pricing to ensure competitive, accurate terms.
Coordinate with suppliers and internal teams to resolve order discrepancies and issues.
Merchandise supplier inventory on the Ghost platform to maximize visibility and sell-through.
Maintain accuracy across data entry, listings, and inventory records.
Coordinate with the wholesale team to maximize inventory visibility and supplier performance.
Partner with Sales, Operations, and Merchandising teams to support supplier success.
Identify and troubleshoot issues affecting supplier performance or inventory availability.