Customer Success Associate

Ideatek Telcom LLC • Wichita, KS

14h • Remote

About The Position

The Customer Success Associate is often the first point of contact for IdeaTek customers. The role handles inbound phone calls, emails, and live chats about billing and general support, follows up on correspondence, and works with internal teams to resolve concerns. The associate monitors inquiry trends and recommends process improvements to enhance the customer journey and build lasting customer relationships.

This position is open to remote candidates located in Kansas, Arizona, Tennessee, Oklahoma, or Missouri. The role is not eligible for visa sponsorship or relocation. Salary and benefits are commensurate with experience.

Requirements

• At least 1 year of experience in a high-call-volume customer service setting and/or live-chat customer service.
• Strong problem-solving skills to identify and resolve customer issues.
• Strong communication skills, including the ability to speak and write clearly and effectively.
• A passion for engaging with others and developing meaningful relationships.

Nice To Haves

• Bilingual proficiency in English and Spanish.
• Relationship-focused approach and ability to understand customer needs.
• Efficient task management.
• Genuine drive to help customers succeed.
• High attention to detail.

Responsibilities

• Serve as the primary point of contact for existing customers via phone, email, and live chat.
• Provide prompt, friendly, and effective assistance to support a positive customer experience.
• Manage customer correspondence and follow up to ensure timely resolution and clear communication.
• Collaborate with internal teams to resolve customer concerns and deliver solutions.
• Monitor inquiry trends and recommend process improvements.
• Build lasting customer relationships through empathetic, patient, and professional interactions.

Benefits

• Competitive pay with bonus potential.
• Medical, dental, vision, and life insurance.
• 401(k) with company match.
• Free coaching and counseling for employees and families.
• Free internet service, if available in the employee's area, or internet reimbursement.
• Tuition reimbursement.
• Community engagement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed