Customer Success Associate
Platinum Coastal Group•San Antonio, TX
•Onsite
About The Position
This entry-level, on-site role supports customer relationships, onboarding, service, and retention through proactive communication and problem solving. It involves regular face-to-face interaction and is suited to someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than exclusively behind the scenes.
Requirements
- Be personable and dependable.
- Be comfortable starting conversations.
- Be organized and coachable.
- Communicate professionally in a fast-moving environment.
Nice To Haves
- Related experience can be helpful.
- Transferable experience may be relevant.
Responsibilities
- Welcome and assist customers through key service touchpoints.
- Explain services, processes, and next steps clearly.
- Follow up on customer needs and coordinate solutions with onsite teams.
- Document feedback and help identify opportunities to improve the customer experience.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
