Customer Success Associate

Wolters Kluwer•Wilmington, DE

8d•$37,700 - $63,200

About The Position

CT Corporation, a global provider of legal entity management, corporate compliance, and due diligence solutions, is seeking Customer Success Associates to support customers throughout their lifecycle. The role provides proactive onboarding and customer support, helps troubleshoot issues and identify enhancements, and supports customer engagement, satisfaction, renewals, and potential upselling. The associate also monitors customer performance and engagement, delivers intermediate-level training, coordinates implementation activities, collaborates with internal teams on customer feedback, and maintains detailed CRM records and strong client relationships. Candidates must have a bachelor’s degree or equivalent B2B client service experience. A minimum of two years of B2B client or customer service experience is strongly preferred, particularly consultative service experience in banking, insurance, hospitality, retail, or the legal industry. Applicants may be required to attend an onsite interview at a Wolters Kluwer office. The employee must obtain a FinCEN ID within seven days after their first day and comply on an ongoing basis with Corporate Transparency Act requirements. The listed compensation range is $37,700–$63,200 USD, based on the primary job location, and the role is eligible for a bonus. Actual base pay may vary based on factors including skills, experience, and hiring location.

Requirements

Bachelor’s degree from an accredited college or university, or equivalent B2B client service experience.
Strong communication skills, both verbal and written.
Ability to address a range of customer issues using problem-solving skills.
Basic analytical skills to track and interpret customer data.
Strong understanding of the company’s products and services.
Proficient use of CRM tools for customer management.
Customer focus, empathy, and attention to customer needs.
Ability to collaborate and coordinate with teams.
Ability to implement customer feedback effectively.
Employee must obtain a FinCEN ID within seven days after the first day of employment and comply with applicable Corporate Transparency Act requirements on an ongoing basis.

Nice To Haves

At least two years of B2B client or customer service experience; consultative customer service experience is preferred.
Experience in banking, insurance, hospitality, retail, or the legal industry.

Responsibilities

Proactively support the onboarding process for new customers.
Address and resolve a broader range of customer inquiries and issues.
Assist with customer renewals and upselling opportunities.
Monitor and analyze customer performance and engagement data.
Provide intermediate-level training and guidance to customers.
Ensure implementation schedules, targets, and budgets are met.
Collaborate with internal teams on customer feedback to improve products and services.
Document detailed customer interactions and updates in CRM.
Identify potential areas for service or product improvement based on customer feedback.
Maintain and enhance strong client relationships.