Customer Success Associate

Trucare•Bermuda Dunes, CA

6d•$20 - $25•Onsite

About The Position

Trucare is seeking a Customer Success Associate to join its team in Bermuda Dunes, California. This full-time, on-site, entry-level position in the hospital and health care industry helps patients and partners get the most out of Trucare’s services. The associate serves as a key point of contact for clients, learns their needs, resolves questions, and supports a positive experience throughout their relationship with Trucare. The role works closely with cross-functional teams to drive customer satisfaction and contribute to the growth of the organization’s healthcare services. The position offers hourly pay of $19.50–$25.14 USD and opportunities for professional development and growth.

Requirements

High school diploma or equivalent required.
Entry-level experience in customer service, client support, or a healthcare setting.
Excellent verbal and written communication skills.
Strong empathy and commitment to compassionate, patient-centered service.
Proficiency with CRM software and standard office productivity tools.
Strong organizational skills and ability to manage multiple priorities.
Ability to work effectively in a fast-paced, on-site team environment.

Nice To Haves

An associate or bachelor’s degree in healthcare, business, or a related field.
Familiarity with healthcare terminology, HIPAA regulations, or medical billing processes.

Responsibilities

Serve as a primary point of contact for customers, addressing inquiries and concerns in a timely manner.
Build and maintain strong, trust-based relationships with clients and healthcare partners.
Guide customers through service onboarding, processes, and available resources.
Identify customer needs and recommend appropriate solutions or next steps.
Document customer interactions accurately in internal systems and CRM tools.
Collaborate with internal teams to resolve issues and improve the customer experience.
Monitor customer feedback and share insights to support service improvements.
Follow healthcare compliance standards and maintain strict confidentiality of customer information.