Customer Success Associate

Peterson Wholesale • Auburn, WA

4d

About The Position

Peterson Cheese is seeking a Customer Success Associate to support order execution, customer communication, and sales operations. The role serves as the primary point of contact for customers, ensuring accurate order processing, timely responses, and proactive communication to deliver an outstanding customer experience.

The associate processes customer orders and requests, responds to inquiries, and communicates changes. The role also supports Sales Managers, coordinates product samples, maintains customer information in CRM and order management systems, and works with internal teams to resolve customer issues.

Requirements

• At least 1 year of experience in customer service, inside sales, order management, or a related role.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office and CRM/ERP systems.
• Ability to work independently in a fast-paced environment.

Nice To Haves

• Experience in specialty food, foodservice, grocery distribution, or perishable products.
• Familiarity with ERP systems such as Navision, Dynamics, Oracle, or Netsuite.
• Experience supporting an outside sales team.

Responsibilities

• Process customer orders, modifications, credits, and special requests accurately and efficiently.
• Respond to customer inquiries about products, pricing, inventory, deliveries, and order status.
• Proactively communicate about substitutions, out-of-stock items, and order changes.
• Meet established customer responsiveness service-level expectations.
• Support Sales Managers by identifying customer trends, sales opportunities, and lost sales activity.
• Coordinate product sample requests and shipments.
• Maintain accurate customer information and activity in CRM and order management systems.
• Assist with routine operational communications, including order confirmations and delivery updates.
• Partner with Purchasing, Warehouse, Accounts Receivable, and Quality Assurance teams to resolve customer issues.
• Escalate significant customer or operational concerns when appropriate.
• Support team members and participate in training and development activities.

Benefits

• Medical, dental, and vision coverage are available to eligible employees and their covered dependents.
• Employer-paid basic life insurance of $25,000, with additional voluntary coverage options.
• 401(k) plan eligibility after 30 days of employment.
• Company match of approximately $0.30 per dollar contributed, up to 6% of eligible compensation.
• Access to a financial services partner for investment education and retirement planning support.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed