Customer Success Associate

Wolters Kluwer • Clayton, MO

2d

About The Position

As a Customer Success Associate, you will build on foundational skills to support and manage the customer lifecycle more comprehensively. You will proactively help ensure customers are engaged and satisfied, serving as an essential resource for troubleshooting and enhancements. The role includes supporting onboarding, responding to a wider range of customer inquiries, assisting with renewals and upselling, monitoring customer performance and engagement, and providing intermediate-level training and guidance. You will also help keep implementation schedules, targets, and budgets on track; collaborate with internal teams to act on customer feedback; document customer interactions in CRM; identify service and product improvement opportunities; and maintain strong client relationships.

Candidates are asked to participate in interviews without AI tools or external prompts. The hiring process includes in-person interviews and may require applicants to appear onsite at a Wolters Kluwer office.

Requirements

• Enhanced verbal and written communication capabilities.
• Ability to tackle a wider range of issues using intermediate problem-solving skills.
• Basic analytical skills to track and interpret customer data.
• A stronger understanding of the company's products and services.
• More proficient use of CRM tools for streamlined customer management.
• Deepened empathy and focus on customer needs.
• Enhanced team collaboration and coordination.
• Ability to implement customer feedback effectively.

Responsibilities

• Proactively support the onboarding process for new customers.
• Address and resolve a broader range of customer inquiries and issues.
• Assist with customer renewals and upselling opportunities.
• Monitor and analyze customer performance and engagement data.
• Provide intermediate-level training and guidance to customers.
• Ensure implementation schedules, targets, and budgets are met.
• Collaborate with internal teams on customer feedback to improve products and services.
• Document detailed customer interactions and updates in CRM.
• Identify potential areas for service or product improvement based on customer feedback.
• Maintain and enhance strong client relationships.

Benefits

• Medical, dental, and vision plans
• 401(k)
• FSA/HSA
• Commuter benefits
• Tuition assistance plan
• Vacation and sick time
• Paid parental leave
• Bonus eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed