Customer Success Associate

Platinum Coastal Group • Waukesha, WI

2d • Onsite

About The Position

This entry-level, on-site role supports customer relationships, onboarding, service, and retention through proactive communication and problem solving. It includes regular face-to-face interaction and is suited to someone comfortable working directly with customers, clients, members, community participants, partners, or on-site coworkers rather than exclusively behind the scenes.

Requirements

• Personable and dependable.
• Comfortable starting conversations.
• Organized and coachable.
• Able to communicate professionally in a fast-moving environment.

Nice To Haves

• Related experience may be helpful.
• Transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may be relevant.

Responsibilities

• Welcome and assist customers through key service touchpoints.
• Clearly explain services, processes, and next steps.
• Follow up on customer needs and coordinate solutions with on-site teams.
• Document feedback and help identify opportunities to improve the customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed