Customer Success Associate

Ghost•Los Angeles, CA

8d•$72,500 - $80,000•Onsite

About The Position

Ghost is an inventory distribution platform and operating system for modern retail trade. The company partners with leading brands to help them understand the value of their inventory and route it to destinations globally. Ghost gives brands control over where and how their inventory is sold and is backed by several venture firms. The company has offices in Los Angeles and New York. The Customer Success Associate joins the Sales team and manages a portfolio of strategic supplier partners. The role leads supplier onboarding, ensures inventory is accurately merchandised and available on the Ghost platform, and coordinates with the Wholesale Sales organization to maximize supplier performance. It is a cross-functional position requiring strong organization, attention to detail, and a research-driven approach to pricing and inventory decisions. The role is onsite at Ghost's Mid-City Los Angeles office. Total compensation ranges from $72,500 to $80,000, with actual compensation dependent on relevant experience, knowledge, skills, and abilities.

Requirements

At least 2 years of experience in customer success, account management, wholesale, or a related role.
Strong organizational skills and exceptional attention to detail.
Ability to research and compare pricing and data to support sound decisions.
Excellent verbal and written communication skills, including experience liaising with external partners.
Proficiency in Excel or Google Sheets and comfort working across multiple systems and platforms.
Ability to manage multiple priorities and deadlines in a fast-paced, dynamic environment.

Nice To Haves

Bachelor's degree or equivalent practical experience.

Responsibilities

Manage an assigned portfolio of strategic supplier partners as their primary point of contact.
Lead supplier onboarding and inventory integration onto the Ghost platform.
Work with suppliers to onboard new supply into the system and ensure the process is smooth and timely.
Support wholesale order management from placement through fulfillment.
Research and compare supplier pricing to ensure competitive and accurate terms.
Coordinate with suppliers and internal teams to resolve order discrepancies and issues.
Merchandise supplier inventory on the Ghost platform to maximize visibility and sell-through.
Maintain accurate data entry, listings, and inventory records.
Coordinate with the wholesale team to maximize inventory visibility and supplier performance.
Partner with Sales, Operations, and Merchandising teams to support supplier success.
Identify and troubleshoot issues affecting supplier performance or inventory availability.