Customer Success Manager – Remote (Americas)
About The Position
SecurityBridge is seeking an experienced Customer Success Manager to manage and grow relationships with existing customers. The role helps customers maximize the value of SecurityBridge solutions while driving satisfaction, retention, renewals, and account expansion. It is customer-facing with strong commercial responsibility, working closely with Sales and internal teams to manage relationships, identify risks and growth opportunities, and own the renewal lifecycle. The position is fully remote within the Americas, with availability to work US Eastern or Central Time Zone business hours. Occasional travel may be required for customer meetings and events. Candidates must be legally authorized to work in their country of residence within the Americas; employment visa sponsorship and relocation assistance are not available. Compensation and benefits depend on the country of employment and applicable local requirements. SecurityBridge describes its workplace as remote-first, with flexible working arrangements, flat hierarchies, and a collaborative international team. The company emphasizes honesty, respect, helpfulness, integrity, employee support, and opportunities to contribute ideas and grow.
Requirements
- At least 5 years of experience in Customer Success, Account Management, or Renewals within SaaS, enterprise software, or technology.
- Proven experience managing contract renewals, commercial negotiations, and revenue retention.
- Experience in customer relationship management, churn prevention, and account growth.
- Strong communication, negotiation, and stakeholder management skills.
- Ability to understand complex software solutions and communicate their business value.
- Excellent organizational, problem-solving, and cross-functional collaboration skills.
- Proactive and self-motivated, with the ability to work independently in a remote environment.
- Excellent written and verbal communication skills in English.
- Willingness to travel occasionally for customer meetings and events.
- Legally authorized to work in the candidate’s country of residence within the Americas.
- Availability to work US Eastern or Central Time Zone business hours.
Nice To Haves
- Experience within the SAP ecosystem, SAP security, or cybersecurity.
- Familiarity with enterprise IT environments and B2B software solutions.
- Experience managing enterprise customers and working with international teams.
Responsibilities
- Serve as the primary commercial point of contact for assigned customers and build relationships with key stakeholders.
- Understand customer goals, challenges, and business needs to maximize satisfaction and outcomes.
- Coordinate with internal teams to ensure timely support and service delivery.
- Conduct regular customer meetings and business reviews to strengthen relationships and gather feedback.
- Own the end-to-end renewal process, including pricing, contract terms, negotiations, and execution.
- Monitor customer health, identify churn risks, and develop retention strategies with internal teams.
- Maintain accurate customer records, renewal forecasts, and account activities.
- Identify upselling and cross-selling opportunities and collaborate with Sales to drive account expansion.
- Monitor product usage and adoption and recommend improvements to maximize customer value.
- Coordinate customer training and resources to support product adoption.
- Share customer feedback and insights with internal teams to improve the customer experience.
- Participate in customer meetings and industry events as needed.
Benefits
- Competitive compensation and benefits package.
- Flexible working arrangements.
- Professional development and training opportunities.
- Employee events and team activities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
