Event Sales Manager

Pyramid Global Hospitality•Minneapolis, MN

About The Position

The Event Sales Manager at Rand Tower, Minneapolis, a Tribute Portfolio Hotel, plans and coordinates meetings, reunions, social functions, catering, and other group business. The role manages event details from group contract signing onward, including billing requirements, catering arrangements, VIP needs, amenities, group resumes, rooming lists, and registration cards. Event planning accounts for approximately 75% of the position, while targeting, capturing, and coordinating catering sales accounts for approximately 25%. The manager is expected to meet and exceed revenue goals by developing catering accounts and planning group business using a profitable, mutually beneficial sales approach. The position also develops and retains accounts, pursues new business, responds to leads and customer inquiries, and coordinates with hotel departments to deliver events that meet client expectations. It contributes to budgeting and forecasting for Catering and Banquet business and maintains organized account records and event documentation. The role requires outside sales calls using the employee’s own reliable transportation and a valid state driver’s license.

Requirements

Knowledge of general sales techniques and processes.
Highly developed customer-service and problem-solving skills.
Strong follow-up and guest-satisfaction skills.
Ability to understand and follow verbal and written instructions.
Ability to work on more than one task at a time.
Ability to develop and maintain strong internal and external customer relationships.
Ability to set and manage priorities and plan activities in advance.
Ability to solve problems and make sound business decisions.
Fluent English speaking, reading, and writing skills.
Effective verbal communication and business-writing skills.
Dexterity and mobility to meet clients on and off premises, tour the property, attend functions, climb stairs, use door keys, and operate basic office equipment.
Vision to read fine print and computer screens, distinguish colors, and observe rooms in poorly lit conditions.
Attention to detail.
Own reliable transportation and a valid state driver’s license for outside sales calls.

Nice To Haves

Knowledge of CY/TY.

Responsibilities

Achieve at least 90% of productivity goals and 100% of activity goals set by management.
Coordinate group business developed by the sales manager and determine and coordinate event-planning needs.
Communicate with clients to ensure event details are accurate and complete on time.
Use sound judgment to support customer satisfaction and hotel profitability.
Upsell banquet menus and recommend options that increase revenue for contracted events.
Coordinate with hotel departments so meetings and related functions meet or exceed client expectations.
Make appointment-oriented direct sales calls in line with department budget and marketing-plan goals.
Maximize revenue from existing key accounts by identifying and developing growth opportunities.
Research and solicit competitor accounts and other prospects to generate new business.
Obtain referrals from existing accounts and follow up on leads within 48 hours; refer leads to other Pyramid hotels when appropriate.
Retain group and applicable catering business by building professional customer relationships and providing consistent service.
Maintain accurate, organized, current account files, customer profiles, and trace systems.
Respond to customer needs and inquiries within the stated four-business-hour industry-standard timeframe.
Prioritize revenue-producing activities, retain accounts, identify account-yield opportunities, and maximize direct-sales effectiveness.
Control expenses and maximize returns on investments.
Represent the hotel professionally and with integrity; maintain a service-focused approach and positive team relationships.
Complete Banquet Event Orders on time with the information needed to execute events, including in-house meetings.
Assist with budgeting and forecasting Catering and Banquet business.
Perform other duties as assigned, requested, or deemed necessary by management.
Make outside sales calls using own reliable transportation and a valid state driver’s license.
Maintain a neat, clean, and business-like appearance.