Event Manager Jobs

About The Position

Requirements

• Minimum 3 years’ experience in hotel, catering, or banquet operations required
• Experience leading event execution and service teams
• Strong knowledge of banquet service standards and room setups
• Ability to read and execute BEOs, layouts, and event contracts
• Strong organizational and multitasking skills in a fast-paced environment
• Excellent guest-service and conflict-resolution skills
• Proficiency with banquet systems, CRM, or event software
• Ability to work a flexible schedule including nights, weekends, and holidays

Responsibilities

• Own all event details once the event is booked and handed off from sales team
• Review contracts, BEOs, and event notes for accuracy and completeness
• Create and manage event timelines, layouts, seating charts, and room assignments
• Coordinate menu selections, special requests, dietary needs, and service style
• Schedule banquet staff based on event size and service requirements
• Lead day-of execution, ensuring events start on time and run according to plan
• Serve as primary on-site contact for hosts during events
• Conduct pre-event meetings with teams to review logistics and service expectations
• Develop, communicate, and enforce banquet standard operating procedures
• Hire, train, coach, performance manage, and support banquet teams on service standards and execution excellence
• Ensure rooms are properly set according to diagrams and guest specifications
• Maintain inventory related to banquet service, linens, A/V, and equipment
• Partner with culinary team on timing, flow of food, and menu execution
• Monitor banquet profitability through labor, food cost, and expense control
• Support menu pricing, updates, and rollout execution
• Review event performance and address service recovery when needed
• Track and drive results on banquet guest experience metrics and KPIs
• Partner with Sales Managers to ensure clean event handoffs
• Communicate changes to menus, guarantees, and setup in a timely manner
• Work with IT/vendor partners on banquet systems, phones, printers, and CRM tools
• Maintain banquet event systems, room setup libraries, and menu files
• Review reports related to revenue, lost business, repeat business, and guest feedback
• Ensure accuracy of BEOs and event documentation