Event Manager

StepStone Hospitality • Charlotte, NC

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About The Position

Le Méridien Charlotte and Sheraton Charlotte are seeking a dynamic, detail-oriented Event Manager to help create exceptional guest experiences and build lasting client relationships. The role supports event operations at a dual-hotel complex in Uptown Charlotte, coordinating events such as corporate meetings, conferences, weddings, and other celebrations. The Event Manager helps plan and execute event strategies, support budgets and operations, maintain service quality, and ensure guests’ expectations are met.

Responsibilities

• Research and analyze competitors’ products, pricing, and services.
• Keep the property informed about groups that may affect property operations.
• Assist in executing an event management strategy aligned with the company’s business strategy.
• Conduct daily walk-throughs of the banquet floor to help ensure client satisfaction and quality standards.
• Build working relationships with outside vendors and establish prices and service agreements to enhance events and create additional revenue opportunities.
• Identify opportunities to upsell during event planning.
• Help manage controllable department expenses to achieve or exceed budgeted goals.
• Create an atmosphere in event management operations that meets or exceeds guest expectations.
• Set a positive example in guest relations.
• Interact with guests to obtain feedback on product quality and service levels.
• Respond to and handle guest problems and complaints.
• Empower employees to provide excellent customer service and ensure they understand expectations and parameters.
• Work to improve service performance.
• Emphasize guest satisfaction during departmental meetings and focus on continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed