Event Manager

The Marcus Corporation • Minneapolis, MN

7d • Onsite

About The Position

The Event Manager plans, coordinates, and executes corporate meetings, conferences, social gatherings, and special celebrations at The Lofton Hotel. Working closely with clients and hotel departments, this role ensures seamless event execution, guest satisfaction, personalized experiences, event revenue, and operational excellence. The position also supports staff supervision and training, departmental planning, and catering and banquet budgeting and forecasting.

The role requires strong organization, communication, client-service, and problem-solving skills, as well as knowledge of food and beverage, audiovisual needs, room setups, and menu planning. The Event Manager may conduct hotel tours and must be flexible to work varying schedules based on hotel business needs and event oversight.

Requirements

• High school diploma or equivalent required.
• Excellent written and oral communication skills, including the ability to read, write, speak, and understand English.
• Good listening skills and the ability to assist with resolving problems.
• Basic mathematical skills for calculating room blocks, function costs, and estimated checks.
• Flexibility to work varying schedules according to hotel business needs and event oversight.
• Ability to handle guest and employee concerns in a friendly, positive manner by listening, demonstrating empathy, and providing proactive solutions.
• Ability to sit, stand, and move throughout the workplace to perform essential job functions.
• High degree of accuracy and attention to detail.
• Knowledge of food and beverage, audiovisual, room setups, and menu planning.
• Ability to hear and see well enough to observe and detect signs of emergency situations.
• Ability to access and accurately input information using a moderately complex computer.
• Salary range: $55,000–$65,000.

Nice To Haves

• Four-year college degree preferred; relevant education and training in hotel sales and/or event planning may also be considered.
• Knowledge of Hilton systems, including Delphi, preferred.
• Thorough knowledge of Microsoft Word and Excel.

Responsibilities

• Update and manage Delphi with event information and customer communications.
• Prepare, organize, and distribute Banquet Event Orders (BEOs), event resumes, and other essential communications.
• Communicate with clients to confirm event details are accurate and complete in a timely manner.
• Use sound judgment to address customer satisfaction while supporting hotel profitability.
• Assist with staff supervision and training, strategic planning, and other departmental activities.
• Act as liaison between Sales Managers and clients when Sales Managers are absent.
• Follow up with guests promptly to support satisfaction.
• Answer telephone calls promptly in accordance with Hilton and Marcus standards, and accurately communicate information to relevant accounts and departments.
• Perform administrative functions necessary for daily department operations, including organizing, filing, distributing, and faxing materials.
• Help resolve issues involving pricing, menu descriptions, banquet facilities, guarantees, and seating charts.
• Ensure BEO details are completed on time and contain the information needed to execute events, including in-house meetings.
• Assist with budgeting and forecasting Catering and Banquet business.
• Communicate special needs and changes to the staff responsible for fulfilling event requirements.
• Respond promptly to requests for information about hotel facilities and menus.
• Conduct hotel tours covering ballrooms, meeting space, guest rooms, food and beverage outlets, and public spaces, and meet with clients as needed.

Benefits

• Free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Hilton worldwide properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Discounted parking
• Two-for-one movie theatre coupons at Marcus Theatres
• Career growth and transfer opportunities between properties
• Paid time off
• Medical, dental, and vision insurance
• Company-paid life insurance
• Employee assistance program
• 401(k) with employer match
• Early wage access

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED