Event Manager

ASM Global•Hampton, VA

8d•$48,000 - $52,000

About The Position

Under general supervision, the Event Manager coordinates and provides professional client services support in planning, organizing, and supervising events at the Hampton Roads Convention Center. The role serves as a liaison between the facility and clients, ensuring client requirements and facility policies are followed. The Event Manager coordinates event requirements with clients, vendors, and facility staff; prepares event documentation and cost estimates; monitors setup, service delivery, and billing; and oversees events while addressing client requests and concerns. The position also rotates with other facility personnel to serve as Manager on Duty and creates post-event synopses for appropriate staff. Work may include extended or irregular hours, including nights, weekends, and holidays, based on event needs.

Requirements

Bachelor’s degree from an accredited four-year college or university, or an equivalent combination of education and experience.
One to two years of related experience and/or training, or an equivalent combination of education and experience.
Working knowledge of facility management principles, services, and equipment for a similar facility.
Excellent organizational, planning, and interpersonal skills.
Good written and verbal communication skills.
Ability to prioritize multiple projects.
Problem-solving and communication skills.
Professional presentation, appearance, and work ethic.
Ability to work under limited supervision and interact with all levels of staff, including management.
Ability to work long and irregular hours that may vary with functions and may include days, evenings, weekends, and holidays.

Nice To Haves

Supervisory experience.

Responsibilities

Conduct pre-event meetings with clients and vendors and advise clients about setup options, services, and additional event expenses.
Communicate event requirements to HRCC staff by preparing work orders, floor plans, staffing requirements, schedules, and general instructions using industry-specific software.
Maintain current information for each event and inform the Senior Event Manager and HRCC staff about additions or changes.
Prepare event cost estimates and monitor final billing.
Monitor in-house setup and liaise between clients and HRCC staff to help ensure successful events.
Ensure equipment, physical setup, and labor meet contractual requirements and applicable safety, health, and fire code standards.
Coordinate activities with service contractors for assigned events.
Attend relevant planning, organizational, event, and facility meetings.
Oversee events, maintain contact with clients, and respond to and follow up on client requests, concerns, and problems.
Respond to common customer inquiries or complaints on-site.
Rotate with other facility personnel to serve as Manager on Duty.
Work independently, exercising judgment and initiative while adapting to changing situations.
Create and distribute post-event synopses to appropriate HRCC staff.
Maintain effective working relationships with employees, clients, exhibitors, customers, and others encountered in the course of employment.
Work extended or irregular hours, including nights, weekends, and holidays, as determined by event needs.