Event Manager

Legends Global•Dayton, OH

About The Position

The Event Manager provides supervision and professional client-services support for planning, coordinating, and managing events at the Dayton Convention Center. The role coordinates with clients, facility staff, in-house contractors, and other personnel to ensure event setups and operations run smoothly. The Event Manager supervises, trains, and schedules Event Coordinators and serves as the primary liaison between clients and facility departments.

Requirements

Bachelor’s degree from a four-year college or university.
At least three years of experience in public facility management, promotion, or operation of conventions or trade shows, or in a service-related operation whose primary function is direct on-site service to the public.
Excellent organizational, planning, and interpersonal skills.
Good written, customer service, and verbal skills.
Ability to prioritize multiple projects.
Problem-solving and communication skills.
Ability to work under limited supervision and interact with staff at all levels, including management.
Ability to work long and irregular hours that may vary with functions, including days, evenings, weekends, and holidays.
Physical ability to maneuver around the facility and walk or stand for up to 8–10 hours daily.
May be required to work indoors and outdoors, depending on the function.

Nice To Haves

At least two years of college-level work in a hospitality program and/or a sales- or marketing-related program.
Supervisory experience.
Some computer knowledge and proficiency in Microsoft Office.
Experience with venue management and diagramming software.

Responsibilities

Supervise staff and oversee facility operations related to events.
Meet with client groups to plan and organize assigned meetings and events.
Coordinate activities with service contractors for assigned events.
Explain contract provisions, policies, and procedures to clients as they prepare for events.
Keep clients informed about deadlines and requirements, including floor plans, room setups, and insurance.
Conduct weekly production meetings with Event Coordinators and operational departments.
Prepare cost estimates and monitor final billing.
Communicate detailed event requirements to operational departments clearly and promptly.
Assist with scheduling operational setups and equipment or service needs.
Monitor and supervise facility setups when necessary.
Assist with training event services staff.
Act as the primary liaison between clients and facility departments.
Monitor events and maintain contact with clients and facility staff to support successful operations.
Follow up on client requests, concerns, and problems.
Attend planning, organizational, event, and facility meetings in support of facility operations.
Serve as manager on duty as required.
Interview, hire, train, plan and assign work, direct, and appraise Event Services staff; reward or discipline employees in conjunction with Human Resources; address complaints and resolve problems.