Event Manager
About The Position
Le Méridien Charlotte and Sheraton Charlotte are seeking a dynamic, detail-oriented Event Manager for their dual-hotel complex in Uptown Charlotte. The position supports corporate meetings, conferences, weddings, and other special celebrations, helping deliver memorable guest experiences and build lasting client relationships. The Event Manager assists with meeting and special-event operations and budgets, contributes to event strategy and execution, coordinates with vendors, and identifies opportunities to increase revenue. The role also helps maintain guest satisfaction and service quality by engaging with guests, resolving issues, and supporting employees in delivering excellent customer service.
Responsibilities
- Assist in managing meetings and special-event operations and budgets.
- Research and analyze competitors’ products, pricing, and services.
- Help apprise the property of groups that will affect property operations.
- Assist with executing an event-management strategy aligned with the company’s business strategy.
- Conduct daily walkthroughs of the banquet floor to help ensure client satisfaction and quality standards.
- Help develop working relationships with outside vendors and establish prices and service agreements to enhance events and increase additional revenue opportunities as needed.
- Create opportunities to upsell during event planning.
- Help manage controllable department expenses to achieve or exceed budgeted goals.
- Create an atmosphere in event-management operations areas that meets or exceeds guest expectations.
- Set a positive example for guest relations.
- Interact with guests to obtain feedback on product quality and service levels.
- Respond to and handle guest problems and complaints.
- Empower employees to provide excellent customer service.
- Ensure employees understand expectations and parameters.
- Strive to improve service performance.
- Emphasize guest satisfaction during departmental meetings and focus on continuous improvement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
