Event Services Branch Manager

Allied Universal•San Diego, CA

About The Position

Allied Universal® Event Services is hiring a Branch Manager to oversee staff, compliance, and operations for an assigned branch and accounts within a designated market area. The role ensures operational, budgetary, and client needs are met consistently. The Branch Manager builds and maintains relationships with current and prospective clients, responds to their needs and concerns, and communicates feedback to account managers to support operational improvements, client retention, and satisfaction. The role also provides guidance, mentoring, coaching, and counseling to branch operational management staff. The position pays $85,000–$90,000 per year, includes an auto allowance of $195 per biweekly pay period, and offers 20% bonus potential. The role includes oversight of field operations and events, compliance, staffing, client relationships, and service delivery across the assigned area.

Requirements

Bachelor’s degree in criminal justice, sales, marketing, business administration, or hospitality; or an associate’s degree in one of these fields plus at least three years of security management experience; or a high school diploma or equivalent plus at least five years of security management experience.
At least three years of experience in the event industry or another service-related industry.
Meet any licensing requirements imposed by applicable state or local laws and regulations; licensing may be required before employment.
Demonstrated ability to take initiative, prioritize multiple competing assignments, and manage deadlines effectively.
Proven record of excellence in customer service and financial management, such as awards or top rankings.
Commitment to high-quality customer service and integrity, demonstrated through client and customer relationships.
Strong leadership skills, including the ability to build internal relationships across organizational levels and manage difficult service-delivery timeframes.
Willingness to attend professional networking or community events in the evenings.
High proficiency and functional ability with Microsoft Office applications and office-management technology.
Professional and articulate, with good independent judgment and discretion.
Outstanding oral and written communication skills; ability to interact successfully at all organizational levels, including with clients, and work as a team player.

Nice To Haves

Law enforcement and/or military experience.
Experience in scheduling, operations, or other security-industry functions.

Responsibilities

Monitor branch performance and adherence to KPIs for revenue, gross profit margin, indirect costs, EBITDA, and collections.
Partner with the Branch Manager and Recruiting Team to maintain appropriate staffing levels of qualified, competent, and professional staff for designated accounts.
Ensure scheduling practices and procedures are followed so client orders are fulfilled in a timely manner.
Serve as the client liaison and point of contact for key assigned accounts, maintaining relationships that support the operational and fiscal success of the branch.
Conduct routine compliance assessments of the branch and accounts, including management, administration, licensing, supervision, and client satisfaction, and recommend corrective actions.
Conduct regular operational meetings with account managers and relevant staff on key market success topics.
Ensure policies and procedures are disseminated and followed, aligning company policies with event-industry standards where necessary.
Represent AUES with current and prospective major clients; maintain visibility at major events to support oversight.
Communicate regularly with Senior Leadership about client concerns, leadership performance, complaints, fiscal matters, and other important branch or account issues.
Assist with developing and updating a detailed Operations Guide with other departmental function heads.
Build positive relationships with labor partners, group labor, and military organizations to develop and maintain a reliable regional network of skilled and trained labor resources.
Approve invoices submitted by management staff.
Promote Event Services grooming, appearance, and uniform standards.
Require and review Critical Basic Tasks for field operations, including Event Box, DES Sheet, Deployment Sheets, and Post Orders.
Ensure proper pre-shift briefings are conducted and relevant information reaches employees.
Ensure compliance with labor laws, including rest and meal periods and check-in/check-out procedures, for all assigned events.
Ensure required paperwork, including incident reports and workers’ compensation filings, is completed and submitted with event files to the Office Manager.
Oversee field operations programs and events.
Ensure ongoing training is completed according to company standards and applicable laws.
Handle and resolve client, employee, and customer complaints.

Benefits

Medical insurance
Dental insurance
Vision insurance
Basic life insurance
AD&D insurance
Disability insurance
401(k) plan, subject to eligibility requirements
Eight paid holidays annually
Five sick days
Four personal days
Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law
Auto allowance of $195 per biweekly pay period
20% bonus potential