Event Services Manager

AccorHotel • Scottsdale, AZ

1d • Onsite

About The Position

The Event Services Manager plans and services contracted weddings, catering events, and group files at the Fairmont Scottsdale Princess. Reporting to the Director of Catering & Conference Services, this role coordinates event details with clients and hotel operating partners, monitors event execution, and works to meet client expectations, contractual obligations, brand standards, and department profitability goals. The manager attends events and maintains relationships with clients before, during, and after their stays, helping deliver a positive guest experience and encourage repeat business. The position may require irregular or extended hours and work on days, nights, and weekends when necessary.

Requirements

• Excellent written and verbal communication skills.
• Excellent interpersonal skills and problem-solving abilities.
• Highly responsible, reliable, and ethical, with a reputation for honesty and integrity.
• Results-oriented and highly motivated self-starter.
• Ability to focus on guest needs while remaining calm and courteous.
• Ability to work days, nights, and weekends when necessary.
• Computer literacy in Microsoft Windows applications and relevant computer applications.
• Flexibility to accommodate irregular and/or extended hours.

Nice To Haves

• Previous experience in a similar role within the luxury resort market.
• Experience with Micros Opera S&C and Meeting Matrix.
• University or college degree in a related discipline.

Responsibilities

• Plan and service contracted weddings, catering events, and group files.
• Provide professional, friendly, and engaging service.
• Organize wedding, catering, and convention booking files and maintain accurate activities in those files.
• Obtain and confirm event-related information with clients, including specifications, timelines, audiovisual and technical needs, rooming lists, exhibit needs, and food and beverage requirements.
• Compile and distribute group resumes, catering and conference agendas, event orders, floor plans, and related materials accurately and on time to operating partners.
• Monitor event logistics and execution to ensure adherence to client expectations, contract obligations, brand standards, and profitability goals.
• Drive guest satisfaction through creative problem-solving and proactive service delivery.
• Optimize function-space utilization for guest experience and department financial performance.
• Yield sleeping-room blocks and function space to optimize financial returns and performance.
• Forecast banquet and catering food and beverage by group, targeting 3% accuracy.
• Initiate and follow up on billing procedures, ensuring deposits and/or credit applications are received within acceptable timeframes.
• Conduct pre-conference and event meetings with clients and relevant departments to confirm event details are communicated.
• Support the guest and group experience onsite through personal interaction and attendance at functions throughout their stay.
• Conduct site inspections as required and handle inquiries.
• Attend hotel meetings affecting or affected by the Catering, Conference Services, or Events department.
• Establish and maintain client rapport before, during, and after conferences, exceed expectations, and encourage repeat business.
• Participate in the local community through associations, memberships, and involvement, and represent the hotel as a community ambassador.
• Perform additional responsibilities as assigned by the Director or Assistant Director.

Benefits

• Employee discounts at the Fairmont Scottsdale Princess, local companies, and Accor worldwide for employees and their families.
• Free meals at the onsite employee restaurant.
• Learning programs through company academies.
• Medical and dental benefits, including two employer-funded medical plans with a $0 premium for employee-only enrollment.
• 401(k) and direct deposit.
• Career development and national promotion opportunities.
• Matching retirement benefits.
• Travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed