Private Event Services Manager

Arcis Golf•Ocotillo, CA

About The Position

The Private Event Services Manager is responsible for planning, coordinating, and executing private events at Ocotillo Golf Club, including weddings, social functions, member celebrations, corporate outings, golf tournaments, and special club events. The manager serves as the primary client liaison from contract through completion, ensuring excellent service, revenue optimization, and guest experiences consistent with the Club’s brand and hospitality standards. The role works with clients to plan event details, including menus, beverage packages, rentals, décor, layouts, timelines, room diagrams, and final confirmations. It coordinates with culinary, banquet, audiovisual, golf operations, and clubhouse teams, and attends events as needed to oversee setup, service, staffing, and guest satisfaction. The manager also supports staff training, event administration and finances, member relations, and major Club events.

Requirements

Minimum 3–5 years of experience in private events, catering sales, banquet management, or hospitality events.
Proven track record in event sales, client experience, and event execution.
Strong knowledge of banquet service, food and beverage operations, and event logistics.
Ability to multitask in a high-volume, fast-paced environment.
Exceptional organizational, communication, and interpersonal skills.
Proficiency with event management systems, POS, and Microsoft Office.
Flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

Country club, resort, hotel, or upscale venue experience.

Responsibilities

Serve as the primary point of contact for clients throughout the event-planning process.
Assist clients with menu selections, beverage packages, rentals, décor, and layouts.
Coordinate with culinary, banquet, audiovisual, golf operations, and clubhouse departments.
Oversee event timelines, room diagrams, final confirmations, and communication of event details.
Attend events as required to oversee setup, service flow, staffing, and guest satisfaction.
Resolve problems in real time with professionalism and grace.
Serve as the lead service ambassador for event hosts and VIP guests.
Maintain standards of appearance, professionalism, and hospitality.
Partner with Banquet Managers, Service Managers, and Culinary Leadership.
Assist in training banquet staff on service standards and event flow.
Promote accountability, hospitality, and teamwork.
Manage event deposits, billing accuracy, and final invoicing.
Forecast labor needs and coordinate staffing with F&B leadership.
Track revenue, cost of sales, and budget performance.
Maintain event records, timelines, and contracts in the event management system.
Provide personalized planning for Club members and guests.
Support major Club events, including tournaments, galas, holiday events, and themed dining.
Participate in Club culture and member-engagement initiatives.