Event Services Branch Manager

Allied Universal • San Diego, CA

1d • $85,000 - $90,000

About The Position

Allied Universal Event Services is hiring a Branch Manager to oversee staff, compliance, and the overall direction of a branch and its accounts within a designated market area. The role ensures operational, budgetary, and client needs are consistently met. The Branch Manager builds and maintains relationships with current and prospective clients, responds to their needs and concerns, and communicates client feedback to account managers to support operational improvements, retention, and satisfaction. The role also provides guidance, mentoring, coaching, and counseling to branch operational management staff.

The position pays $85,000–$90,000 per year, includes an auto allowance of $195 per bi-weekly pay period, and offers 20% bonus potential. The role requires visibility at major events and a willingness to attend professional networking or community events in the evenings.

Requirements

• Must have a bachelor’s degree in criminal justice, sales, marketing, business administration, or hospitality; or an associate’s degree in one of those fields plus at least three years of security management experience; or a high school diploma or equivalent plus at least five years of security management experience.
• At least three years of experience in the event industry or another service-related industry.
• Meet any applicable state or local licensing requirements, which may be required before employment.
• Demonstrated ability to take initiative, prioritize multiple competing assignments, and manage deadlines effectively.
• Proven record of excellence in customer service and financial management, such as awards or top rankings.
• Commitment to high-quality customer service and integrity, demonstrated through client and customer relationships.
• Strong leadership and relationship-building skills, including the ability to work with all organizational levels and manage under difficult service-delivery timeframes.
• Willingness to attend professional networking or community events in the evenings.
• High proficiency in Microsoft Office applications and ability to use available office management technology effectively.
• Professional, articulate, and able to exercise independent judgment and discretion.
• Outstanding oral and written communication skills; ability to interact successfully with all organizational levels, including clients, and function as a team player.

Nice To Haves

• Law enforcement and/or military experience.
• Experience in scheduling, operations, or other security-industry functions.

Responsibilities

• Monitor branch performance and adherence to key performance indicators, including revenue, gross profit margin, indirect costs, EBITDA, and collections.
• Partner with the Branch Manager and Recruiting Team to ensure assigned accounts have adequate numbers of qualified, competent, and professional staff.
• Ensure scheduling practices and procedures are followed so client orders are fulfilled in a timely manner.
• Serve as the client liaison for key assigned accounts and maintain relationships that support the operational and fiscal success of the branch.
• Conduct routine compliance assessments of the branch and accounts, including management, administration, licensing, supervision, and client satisfaction; recommend corrective actions as needed.
• Hold regular operational meetings with account managers and relevant staff on key market success topics.
• Ensure policies and procedures are disseminated and followed, aligning company policy with the standards of the event-based industry.
• Represent and liaise between Allied Universal Event Services and major current and prospective clients; maintain visibility at major events.
• Keep Senior Leadership informed of client issues, leadership performance concerns, complaints, budget or fiscal issues, and other important branch or account matters.
• Assist with developing and updating a detailed Operations Guide with other departmental function heads.
• Build positive relationships with labor partners, group labor, and military organizations to develop and maintain a regional network of skilled, trained labor resources.
• Approve invoices submitted by management staff.
• Promote the Event Services Grooming and Appearance Policy and Uniform Standards.
• Require and review Critical Basic Tasks used in day-to-day field operations, including Event Box, DES Sheet, Deployment Sheets, and Post Orders.
• Ensure appropriate pre-shift briefings are conducted and relevant information is communicated to employees.
• Ensure labor laws are followed at events, including requirements for rest and meal periods and check-in/check-out procedures.
• Ensure required paperwork, such as incident reports and workers’ compensation filings, is completed according to policy and submitted with the event file to the Office Manager.
• Oversee field operations programs and events.
• Ensure ongoing training is completed in accordance with company standards and applicable laws.
• Handle and resolve client, employee, and customer complaints.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in the company 401(k) plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrues at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Auto allowance of $195 per bi-weekly pay period.
• 20% bonus potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED