Branch Services Manager

Mechanics Bank•Beverly Hills, CA

11h•Onsite

About The Position

Mechanics Bank is seeking a Branch Services Manager to manage an on-site Retail Branch. The manager oversees day-to-day branch operations, customer service, cash management, security, operational compliance, staffing, and branch performance. The role develops and executes plans to retain and acquire customers, meet production and service goals, manage the branch budget, and maintain operational soundness. The manager hires, trains, mentors, coaches, and evaluates employees, and resolves complex customer concerns. The role leads branch employees through daily huddles, meetings, coaching, performance reviews, and goal-setting. It develops branch strategic plans covering customer and employee retention, succession planning, efficiency, and operational soundness. The manager oversees regulatory compliance, risk management, audits, cash controls, security procedures, and implementation of new programs and processes. The manager supports deposit and transaction services for individuals, fiduciary customers, and small businesses. Duties include opening and maintaining accounts, assisting with digital banking, processing transactions and wire transfers, reviewing transactions for fraud indicators, processing consumer and small business loan applications, and providing notary and medallion signature guarantee services. The position promotes appropriate deposit, treasury management, and lending products, builds customer relationships, and delivers a welcoming, professional customer experience. Travel is 0–10%, and assistance at other branches may be required. The position is on-site. The stated pay range is $72,000–$105,000 annually, with eligibility for the Retail Incentive Plan AIP bonus up to 10%.

Requirements

High school diploma or GED; additional experience may be considered in lieu of a degree.
At least 5 years of banking experience, with an emphasis in operations.
At least 2 years of management experience.
Excellent interpersonal skills and successful experience managing and leading people.
Thorough knowledge of standard banking services and products and internal operating policies and procedures.
Knowledge of small business and consumer credit principles and practices.
Ability to motivate employees to provide excellent customer service, demonstrate initiative, and achieve results.
Ability to introduce and sell bank products and services effectively.
Ability to communicate effectively with customers and staff from a variety of backgrounds.
Knowledge of applicable federal and state banking regulations.
Subject-matter expertise in small business structures, operational requirements, regulatory matters, and financial issues.
Ability to analyze consumer and small business banking needs and match them with bank services and products.
Ability to meet the physical requirements of the role, with reasonable accommodation as applicable.

Nice To Haves

Notary license preferred.

Responsibilities

Manage and lead branch employees; conduct daily huddles and regular branch meetings.
Coach employees, conduct performance reviews, establish individual goals, hire and develop staff, and address non-performance, including disciplinary action up to termination.
Manage overall branch performance and develop strategies to achieve production and service goals.
Develop and execute branch plans for customer retention, employee development and retention, succession planning, branch efficiency, and operational soundness.
Manage branch budgeting and forecasting, staffing schedules, and FTE budget management.
Oversee branch compliance and operations, set priorities, analyze and resolve operating issues, and recommend process improvements.
Administer self-audit checklists, review and approve daily reports, and verify cash-on-hand balances.
Ensure compliance with regulations, bank policies and procedures, risk management requirements, and branch safety and security requirements.
Maintain security controls, including controls over keys, combinations, cash, and transaction limits; train staff in security procedures.
Lead implementation of new branch programs, products, and processes and identify emerging issues and trends.
Identify and report suspicious activity potentially related to money laundering.
Schedule staff to provide appropriate lobby coverage and oversee deposit services for individuals, fiduciary customers, and small businesses.
Open and close customer accounts, ensure account documentation is obtained and stored according to policy, and assist with account maintenance and digital banking issues.
Perform teller transactions and wire transfers; accept, verify, and process customer transactions; review accounts before overrides; and review transactions for red flags and fraudulent items.
Oversee ATM servicing and cash ordering assignments and perform those duties as needed.
Receive and process consumer and small business loan applications; provide notary and medallion signature guarantee services.
Provide remote approvals to staff at other branches and assist at other branches as needed.
Create a welcoming customer and employee experience; oversee lobby management and resolve difficult customer issues diplomatically.
Interview and profile customers to recommend suitable banking products and services, and promote deposit, treasury management, and lending products.
Build relationships with current and prospective customers to increase deposits and fee income.
Provide accurate, prompt, and professional service in person and by phone, and follow up with customers to support satisfaction.

Benefits

Medical, prescription, dental, and vision coverage for employees and eligible family members.
Employer-paid Employee Assistance Program, life insurance, accidental death and dismemberment insurance, and disability benefits.
Health Savings Account with employer contribution.
Healthcare and dependent care Flexible Spending Accounts and commuter/parking benefit.
401(k) and Roth 401(k) with company contribution.
529 Education Savings Plan, tuition reimbursement program, and student loan assistance program.
Supplemental health plans and voluntary legal and identity theft services.
11 paid holidays, paid sick time, up to 25 paid vacation days, and 16 hours of paid volunteer time per calendar year.
Free personal checking and savings account.
Discounted rates on primary residence loans with $0 origination fees, subject to restrictions.
Retail Incentive Plan AIP bonus eligibility up to 10%.