Branch Services Manager

Mechanics Bank•Santa Maria, CA

9d•$72,000 - $105,000•Onsite

About The Position

Mechanics Bank is seeking a Branch Services Manager to manage an on-site retail branch. The manager oversees daily branch operations, cash management, security, compliance, staffing, and branch performance. The role develops and executes strategies to retain and acquire customers, meet production and service goals, and maintain operational soundness. It also includes hiring, training, coaching, and developing employees; managing branch budgets and forecasts; handling complex customer concerns; and ensuring compliance with bank policies, procedures, and applicable regulations. Travel is 0–10%.

Requirements

High school diploma or GED; additional experience may be considered in lieu of a degree.
At least 5 years of banking experience, with an emphasis in operations.
At least 2 years of management experience.
Excellent interpersonal skills and successful experience managing and leading people.
Thorough knowledge of standard banking services and products, and internal operating policies and procedures.
Knowledge of small-business and consumer credit principles and practices.
Ability to motivate employees to provide excellent service, demonstrate initiative, and achieve results.
Ability to effectively introduce and sell bank products and services.
Ability to communicate effectively with customers and staff from varied backgrounds.
Knowledge of applicable federal and state banking regulations.
Subject-matter expertise in small-business structures, operational requirements, regulatory matters, and financial issues.
Ability to analyze consumer and small-business banking needs and match them with bank services and products.
Ability to serve as a customer-service role model.

Nice To Haves

Notary license.

Responsibilities

Manage and lead branch employees, including daily huddles, branch meetings, coaching, performance reviews, goal setting, hiring, development, staffing, and disciplinary actions.
Manage overall branch performance and implement strategies to achieve production and service goals.
Develop and execute branch strategic plans covering customer and employee retention, succession planning, efficiency, and operational soundness.
Manage branch budgeting and forecasting, staffing schedules, and lobby coverage.
Oversee branch compliance and operations, identify and resolve operating issues, and recommend process improvements.
Administer self-audits, review and approve reports, verify cash-on-hand balances, and ensure regulatory compliance, risk management, and branch safety and security.
Train staff on security procedures and maintain controls over keys, combinations, cash, and transaction limits.
Implement new programs, products, and processes, and identify emerging issues and trends.
Identify and report suspicious activity potentially related to money laundering; review transactions for fraud indicators and account overrides.
Provide deposit services, open and close accounts, and ensure new-account documentation is complete and properly stored.
Assist customers with account maintenance, digital banking, complex account issues, and complaint resolution.
Perform teller transactions and wire transfers; oversee ATM servicing and cash ordering as needed.
Receive and process consumer and small-business loan applications.
Provide notary and medallion signature guarantee services.
Provide remote approvals to staff at other branches and assist at other branches as needed.
Deliver a welcoming customer experience, manage the lobby, and resolve difficult customer concerns diplomatically.
Interview and profile customers, recommend and promote suitable deposit, treasury management, and lending products and services, and build customer relationships to increase deposits and fee income.
Provide courteous, accurate, and timely service in person and by phone, and follow up with customers to support satisfaction.

Benefits

Medical, prescription, dental, and vision coverage for employees and eligible family members.
Employer-paid Employee Assistance Program, life insurance, AD&D, and disability benefits.
Health Savings Account with employer contribution.
Healthcare and Dependent Care Flexible Spending Accounts.
Commuter and parking benefit.
401(k) and Roth 401(k) with company contribution.
529 Education Savings plan, tuition reimbursement, and student loan assistance.
Supplemental health plans and voluntary legal and identity theft services.
11 paid holidays, paid sick days, up to 25 paid vacation days, and 16 hours of paid volunteer time annually.
Free personal checking and savings accounts.
Discounted rates on primary residence loans with $0 origination fees, subject to restrictions.
Eligible for Retail Incentive Plan and AIP/bonus up to 10%.
Health benefits for employees working 25 or more hours per week, effective the first day of the month following or coinciding with the hire date.