Branch Services Manager

Mechanics Bank•Santa Maria, CA

7d•Onsite

About The Position

Mechanics Bank is seeking a Branch Services Manager to manage an on-site Retail Branch. The role oversees branch operations, customer service, compliance, security, staffing, budgeting, and employee development. The manager develops and executes strategies to retain and acquire customers, meet branch goals, maintain operational soundness, and promote the bank’s products and services. The position also supports teller-line and customer transactions and may assist other branches as needed. Travel is 0–10%.

Requirements

High school diploma or GED required; additional experience may be considered in lieu of a degree.
At least 5 years of banking experience, with an emphasis on operations.
At least 2 years of management experience.
Excellent interpersonal skills and successful experience managing and leading people.
Thorough knowledge of standard banking services and products and internal operating policies and procedures.
Knowledge of small business and consumer credit principles and practices.
Ability to motivate employees to provide excellent customer service, demonstrate initiative, and achieve results.
Ability to effectively introduce and sell bank products and services.
Ability to communicate effectively with customers and staff from a variety of backgrounds.
Knowledge of applicable federal and state banking regulations.
Subject-matter expertise in small business structures, operational requirements, regulatory issues, and financial issues.
Ability to analyze consumer and small business banking needs and match them with bank services and products.
Ability to meet the physical demands of the position, including regularly sitting, talking or hearing, and using hands; occasionally standing, walking, reaching, stooping, kneeling, crouching, or crawling; and occasionally lifting or moving up to 10 pounds.
Close vision.

Nice To Haves

Notary license preferred.

Responsibilities

Manage and lead branch employees; conduct daily huddles and branch meetings, coach staff, complete performance reviews, establish performance goals, hire and develop employees, and address performance issues, including disciplinary action and termination.
Manage overall branch performance, including production and service goals, and develop and implement strategies to achieve objectives.
Develop and execute the branch strategic plan, including customer and employee retention, employee development, succession planning, branch efficiency, and operational soundness.
Manage branch budgeting and forecasting, staffing schedules, FTE budget management, and lobby coverage.
Oversee branch compliance and operations, set priorities, analyze and resolve operating issues, and recommend process and procedure improvements.
Administer monthly, quarterly, and annual self-audit checklists; review and approve daily reports; and verify cash-on-hand balances.
Ensure compliance with regulatory requirements, bank policies and procedures, risk management requirements, and branch safety and security requirements.
Maintain branch security by training and coaching staff, and ensure controls over keys, combinations, cash, and transaction limits.
Lead implementation of new programs, products, and processes, and identify emerging issues and trends to inform decisions.
Identify and report suspicious activity patterns that may be related to money laundering.
Provide deposit services to individuals, fiduciary customers, and small businesses; open and close customer accounts; and ensure account documentation is obtained, reviewed, and stored according to bank policy.
Assist customers with account maintenance, online and mobile banking, and complex account issues; resolve customer concerns and complaints.
Perform teller transactions and wire transfers; accept, verify, and process customer transactions; review accounts before overrides; and review transactions for fraud indicators.
Ensure appropriate assignment of ATM servicing and cash ordering, and perform those duties when needed.
Maintain awareness of scams affecting banking customers.
Receive and process consumer and small business loan applications; provide notary and medallion signature guarantee services; and provide remote approvals to staff at other branches when needed.
Create a welcoming customer and employee experience, oversee lobby management, and deliver courteous, professional service in person and by phone.
Interview and profile new and existing customers, recommend appropriate products and services, and promote deposit, treasury management, and lending offerings.
Develop relationships with current and prospective customers to increase deposits and fee income; follow up with customers to support satisfaction and answer questions.
Represent the bank professionally in conduct and attire, and respond to inquiries accurately and promptly.
Assist at other branches as needed.

Benefits

Medical, prescription, dental, and vision coverage for employees and eligible family members.
Employer-paid Employee Assistance Program, life insurance, AD&D, and disability benefits.
Health Savings Account with employer contribution.
Healthcare and Dependent Care Flexible Spending Accounts and commuter/parking benefit.
401(k) and Roth 401(k) with company contribution.
529 Education Savings Plan, tuition reimbursement, and student loan assistance program.
Supplemental health plans and voluntary legal and identity theft services.
11 paid holidays, paid sick days, up to 25 paid vacation days, and 16 hours of paid volunteer time per calendar year.
Free personal checking and savings account.
Discounted rates on primary residence loans with $0 origination fees, subject to restrictions.
Eligible for Retail Incentive Plan AIP/bonus up to 10%.
Health benefits are available to employees working 25 or more hours per week, effective the first day of the month following or coinciding with the hire date.